Mark Finlay on Muck Rack

Mark Finlay

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As seen in: Simple Flying, MSN, MSN Canada, MSN South Africa, Flipboard, Our Community Now, Elite Business Magazine, Connecticut Cottages & Gardens, Airside International, Canada News Journal, Culture Times of Canada and
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Articles

How small teams can learn big-company resilience

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By Mark Finlay 
| Elite Business Magazine
Resilience is often talked about as if it’s something reserved for large organisations with big teams, big budgets and entire departments dedicated to training and development. But in reality, it’s often small businesses that need it most, and feel the impact most when it is missing. Often running at full capacity, with teams wearing multiple hats, and leaders juggling competing priorities, there’s rarely time for small businesses to step back and reflect.
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Why customer experience is the hidden risk in mergers and acquisitions

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By Mark Finlay 
| Elite Business Magazine
For many small and medium-sized businesses, mergers and acquisitions are one of the fastest routes to growth. Yet they’re still most often viewed through a financial or strategic lens, with deal value, market share, cost savings and expansion potential dominating the conversation. However, there’s another factor that can quietly determine whether a deal succeeds or struggles, and it’s often overlooked: Customer experience.
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Embracing hybrid-service models: what small professional services firms need to know in 2026

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By Mark Finlay 
| Elite Business Magazine
For small professional services firms, the last few years have transformed how work gets done, and more importantly, how clients expect it to be delivered. Whether you are in legal, consultancy, finance, creative services or property, one trend is becoming impossible to ignore: hybrid-service models are here to stay. Clients now expect the best of both worlds, the personal connection of in-person expertise, and the speed, availability and convenience of digital or remote services.
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