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Mark Hollis

As seen in: AWWA Opflow, SAP News, South Florida Sun Sentinel, AARP, CIO, The San Diego Union-Tribune, AARP State, Becker's Hospital Review, Longreads, Utility Dive and
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Articles

Why Proactive Customer Engagement is Critical to Grid Reliability

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By Mark Hollis
| T&D World Verified
When an outage hits, the utility’s operational picture and customer experience (CX) often diverge. Control rooms may be managing feeder-level events, crews may be updating restoration plans, and call centers may be fielding thousands of questions without a synchronized view of which customers are affected, what crews know, and how confident the latest estimated time of restoration (ETR) really is. The operating challenge is no longer simply restoring centralized service after a fault.
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Texas Sees Surge in Fraud Losses as Advocates Push for New Protections

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By Mark Hollis, Aarp TexasÂ
| Blogarama
Evolving scams, rising losses, and a push for stronger protections in Texas. By Mark Hollis, Aarp Texas AUSTIN, Texas -- As financial scams become more sophisticated, Texas advocates are intensifying their focus on policy solutions ahead of the 2027 legislative session. The Texas Elder Justice Coalition, a statewide network working to combat financial exploitation of older adults, plays a central role in that effort. For AARP Texas, participation provides critical insight into emerging threats.
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Bruce Duncan of Tyler: Addiction Counselor, Friend to Many, and Good Listener is the 2025 AARP Texas Andrus Award Recipient

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By Mark Hollis
| AARP State
TYLER, Texas -- Bright smiles and laughter filled the Fellowship Hall at the Salvation Army Center of Hope in Tyler as Bruce Duncan nervously bounced from person to person, embracing each one with words of gratitude, handshakes, hugs and close eye contact. For more than 20 years, 76-year-old Duncan has been putting in heavy hours as a volunteer counselor at this facility and in chapels, homes, shops, and street corners throughout this quiet but steadily growing Northeast Texas city.
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