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As the demand for digital banking experiences continues to rise, community lenders need to focus on making these experiences as streamlined and secure as possible. Exceptional customer service has always been a significant competitive differentiator for local banks, which is why many have digitized their products and experiences in recent years.
Credit unions have always been member-first financial institutions that offer exceptional customer service in the banking sector. In an era of sweeping consolidation in banking, credit unions remain community-oriented institutions that provide the high-quality, personalized services their members expect.
Starting out in computer programming in the 1980s meant having few female peers. When I was offered my first job, I remember feeling grateful a company would want to hire me. Most of my early career was spent trying to be one of the guys, emulating their styles and putting on a tough exterior. That continued for many years, as there were few, if any, female role models to follow.
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