Matt Perkins

Let’s be honest: most brokers and agency leaders didn’t get into this business to spend hours reconciling carrier statements. But here we are—in 2025—still toggling between PDFs, spreadsheets, and AMS systems trying to make the numbers add up. The operational costs across the insurance value chain aren’t just creeping up—they’re sprinting. And while the headlines keep pointing to inflation and interest rates, there’s another culprit nobody talks about enough: manual inefficiency.

After the Emergency By Matt Perkins I was working in the philosophy library, pretending to be a student again, though I was actually working on a presentation for a client about their corporate social responsibility policy, when the alarm sounded. I thought it was a fire alarm, or, because it was coming from both my smartphone and my laptop, some kind of virus. The mature student on my desk had got the same alert.

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