Maulesh Shukla

Andy Davis is a principal for Deloitte Consulting LLP’s Health Care practice, with over 15 years of experience as a leader in our health actuarial practice, driving change across the ecosystem with payers, providers, and life sciences companies. He is known for bringing an understanding of how to quantify the economic value of services to members, patients, and customers, which spans payers, providers, PBMs, large pharmaceutical manufacturers, medtech, and diagnostics companies.

Andy Davis is a principal for Deloitte Consulting LLP’s Health Care practice, with over 15 years of experience as a leader in our health actuarial practice, driving change across the ecosystem with payers, providers, and life sciences companies. He is known for bringing an understanding of how to quantify the economic value of services to members, patients, and customers, which spans payers, providers, PBMs, large pharmaceutical manufacturers, medtech, and diagnostics companies.

Digital health tools can be more effective when health system leaders design offerings around consumer feedback. As one interviewee noted, “we started with self-scheduling options in our app. However, we realized patients were unhappy when physicians would cancel or change the appointment time with little notice. This happened because physicians, especially specialists who also work in other hospitals, had wavering schedules.