Max Garland on Muck Rack

Max Garland

Verified
Indianapolis
As seen in: Supply Chain Dive, MSN, USA Today, Yahoo News, NBC News, Yahoo Finance, Associated Press, U.S. News and World Report, Flipboard, AZCentral | The Arizona Republic, IT Media and
@supplychaindive senior reporter. Formerly @memphisnews. Marissa's husband. Advocate for senior dogs and pro wrestling. Contact me: mgarland@industrydive.com
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Articles

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By Max Garland 
| Retail Dive
Open in Who Shared Issue with article?

Reliable deliveries keep customers coming back, Macy’s and Ulta execs say

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By Max Garland 
| CX Dive
While delivery speed matters, executives at Macy's, Ulta Beauty and other companies say reliability is more important to maintain and grow their customer bases. "If we tell you we're going to get something to you in three days, and every time we deliver in three days, you're going to keep coming back, right?" Vinny Pagliuca, Macy's director of supply chain sourcing and procurement, said during a panel at Home Delivery World 2026 last month.
Open in Who Shared Issue with article?

Why Nespresso diversified its delivery provider mix

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By Max Garland 
| Food Dive
This audio is auto-generated. Please let us know if you have feedback. Smaller parcel carriers are growing fast as major providers narrow their focus and shippers seek options that suit their priorities. Regional, local and alternative last-mile providers delivered nearly 1.32 billion packages in the U.S. in 2025, up from 424 million packages four years earlier, according to market intelligence firm The Colography Group.
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