Mayank Madhur

The HFS Horizons: GCC Services, 2026 report is for CIOs, COOs, GCC heads, and global business services leaders evaluating service providers to set up, scale, and transform global capability centers. Overview The HFS Horizons: GCC Services, 2026 report evaluates 24 service providers across the global capability center (GCC) value chain, assessing their ability to help enterprises design, build, operate, and transform GCCs on their own or orchestrate the ecosystem partners.

This HFS Operational Playbook is for CEOs of mid-tier Indian hospitals seeking to grow their share of international medical tourism by orchestrating the end-to-end patient journey. This playbook is for CEOs of mid-tier Indian hospitals seeking to grow their share of international medical tourism by orchestrating the end-to-end patient journey rather than managing it as disconnected handoffs across hospital teams, facilitators, and travel partners.

Infrastructure is no longer just the foundation for enterprise IT. It is becoming the control layer that determines where AI runs, how workloads are optimized, and whether operations can scale securely and efficiently. As enterprises accelerate digital transformation, they must support AI-native workloads, hybrid and multi-cloud environments, edge computing, and real-time processing while managing rising costs, regulatory complexity, and sustainability requirements.