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McGregor Faulkner on Muck Rack

McGregor Faulkner

As seen in: McKinsey & Company
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Articles

Pulse on the provinces: Experience with government in Canada

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By Alex Turner, Erez Eizenman, McGregor Faulkner
| McKinsey & Company
New research reveals significant room to improve experience with Canadian government services, as well as the most important areas to prioritize. Key takeaways Satisfaction with government services at the federal and provincial levels in Canada is lower than for private-sector peers. A majority of survey respondents do not feel they can navigate Canadian government services without assistance.
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Maximizing the value of CX modernization with micro frontends

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By Erez Eizenman, Jake McGuire, McGregor Faulkner
| McKinsey & Company
Micro frontends have helped companies improve productivity by 30 to 50 percent—without adding capacity. How? With a clear vision informed by customer experience and robust governance. This post is part of a research collaboration between McKinsey and RAVL.
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