Assaf Melochna on Muck Rack

Assaf Melochna

Massachusetts
As seen in: CustomerThink, DOTmed HealthCare Business News, Solutions Review, Construction Equipment, RTInsights, Contact Center Pipeline Magazine
co-founder and president at Aquant.ai
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Articles

Why First-Time-Fix Alone Can’t Define Service Performance

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By Assaf Melochna
| CustomerThink Verified
Nobody thinks much about field service until they are the one standing next to a machine that is not running. Field service organizations (OEMs, third-party service providers, and dealer networks) keep critical equipment operating in factories, hospitals, and industrial plants. When that equipment fails, the consequences are immediate. A machining center goes down and production stops. A medical imaging system fails and care is delayed.
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When Failure Isn’t an Option Original

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By Assaf Melochna
| RTInsights Verified
Successful service businesses understand that the best AI deployments are all about reliability and uptime. When your ultimate goal is to serve customers, failure is simply not an option. When an AI demo fails on stage, audience members share a laugh. But when AI fails in the field, no one is laughing. At Meta’s Connect September 2025 keynote, their new AI glasses glitched (twice) in front of a packed audience.
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Agentic AI: Addressing the Generational Skills Gap and Beyond

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By Assaf Melochna
| CustomerThink Verified
Like that unceasing flow of a small stream of water that wears away giant boulders, field-service organizations today find their effectiveness eroded by the steady loss of expert knowledge that had been accumulated over the years by engineers who are now retiring. Dynamic tools powered by artificial intelligence, however, are placing the hands-on knowledge amassed by experienced engineers into the hands of the newest employees.
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