Megan Jones on Muck Rack

Megan Jones

Chicago
As seen in: LinkedIn, Facebook, MSN, Color Research & Application, Scribd, The Independent (UK), Yahoo News, Los Angeles Times, TechCrunch, Yahoo Finance and
Empathy Studios. former reporter @BeaconNews TheDailyIllini grad/former EIC. Loves bad karaoke, boating & Three Lakes, WI. mejones@chicagotribune.com
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Articles

Breaking Through the Self-Service Plateau

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By Megan Jones
| Call Centre Helper Verified
John Copeland at eGain explains six critical hurdles in customer self-service AI deployment, and how leading enterprises are overcoming them. For more than a decade, customer self-service has delivered consistent value handling routine informational and transactional inquiries.
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Self-Learning Chatbot: The Ultimate Guide (2026)

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By Megan Jones
| Call Centre Helper Verified
Alexa Schmitt Bugler at Capacity offers a comprehensive understanding of self-learning chatbots, including their definition, advantages, tips for selecting a suitable platform, and the necessary steps to implement one. By the end, you will have acquired the knowledge to make an informed decision regarding implementing a self-learning chatbot for your business. Chatbots have existed for a considerable amount of time and have now become a crucial component of customer service for numerous companies.
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How to Strengthen Agents’ Trust in AI

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By Megan Jones
| Call Centre Helper Verified
As increasing numbers of contact centres embrace the possibilities of AI, many agents are still left wondering “What does this mean for me?” and remain sceptical about what this technology will bring to the table. Any fears are also often compounded by leaders who stay silent and fail to give their frontline teams the reassurance they need to embrace all it has to offer.
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