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Articles by Mehul Joshi
Are You Taking Employees for Granted?
TTEC’s Jeff Marcoux sits down with resident employee Learning & Performance Rockstar Lamont Exeter to learn about three employee engagement tips that will drive impact to employee morale, customer satisfaction, and your business. Listen to all episodes of The CX Pod at TTEC.
Take A Fresh Look At-Home
When most customer care leaders think of at-home workers, they think of temporary, seasonal staff brought in for a quick fix, who are then discarded until next season. However, this mindset is changing. Labor challenges, volatile weather, and the desire to return to onshore operations are top-of-mind issues, positioning at-home as a feasible option for daily permanent operations.
“People Marketing” Strategies for the 21st Century Customer
Your employees are your best asset and could be your most important marketing tool. Jeanniey Mullen, global CMO of professional services firm Mercer, details how to leverage employee passion and creativity through “people marketing” to inspire customers and one another. She and Jeff Marcoux also discuss the role of CX in the gig economy.
Voices From the Customer Front Lines
We talked to men and woman who work face-to-face with customers every day to find out what they think about their role in the company and their value to the rest of the business. Listen to this episode of The CX Pod at TeleTech.
Retail Survival 101: Treating Employees Better
For retailers, 2017 will be remembered as the year of store closings. Nearly 13,000 stores are expected to shut their doors this year, compared with 4,000 in 2016, Bloomberg reports. The store closings are symptomatic of a larger trend: consumers are increasingly eschewing stores for online retailers that offer virtually endless aisles and fast deliveries. Still, some retailers have managed to not only survive but thrive in the face of these challenges. How do those companies do it?
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