Mehul Joshi

TTEC’s Jeff Marcoux sits down with resident employee Learning & Performance Rockstar Lamont Exeter to learn about three employee engagement tips that will drive impact to employee morale, customer satisfaction, and your business. Listen to all episodes of The CX Pod at TTEC.

When most customer care leaders think of at-home workers, they think of temporary, seasonal staff brought in for a quick fix, who are then discarded until next season. However, this mindset is changing. Labor challenges, volatile weather, and the desire to return to onshore operations are top-of-mind issues, positioning at-home as a feasible option for daily permanent operations.

Your employees are your best asset and could be your most important marketing tool. Jeanniey Mullen, global CMO of professional services firm Mercer, details how to leverage employee passion and creativity through “people marketing” to inspire customers and one another. She and Jeff Marcoux also discuss the role of CX in the gig economy.