Introduction In 2016, just over half of respondents reported cloud skills gaps related to the management and operation of their organizations' cloud IT environments. This year, 451 Research's Voice of the Enterprise (VotE): Cloud, Hosting & Managed Services, Organizational Dynamics 2020 (click here to read more) survey revealed that 85% of organizations reported deficits in cloud expertise. We attribute this increase to the expanded scale and complexity of cloud operations.