Merritt Maxim

AI is no longer a side conversation in customer experience. It’s showing up in design workflows, self-service interactions, and leadership expectations — often faster than CX teams have time to set clear guardrails. For CX leaders, that reality is reshaping how CX strategy gets defined, governed, and executed. The question is no longer, should we use AI? It’s, where does AI belong, how do we deploy it intentionally, and what should never be automated?

How CISOs Can Thrive Amidst Geopolitical and Economic Uncertainty Amid escalating geopolitical conflicts, economic uncertainty, and ongoing tariff chaos, chief information security officers (CISOs) are operating in a prolonged state of uncertainty where cyberattacks have become a new component of armed conflict, expanding the attack surface just as organizations are struggling to secure AI and critical infrastructure.

Amid escalating geopolitical conflicts, economic turmoil, and ongoing tariff chaos, chief information security officers (CISOs) are operating in a prolonged state of uncertainty in which cyberattacks have become a new component of armed conflict, expanding the attack surface just as organizations are struggling to secure AI and critical infrastructure. Security leaders are also facing budget constraints due to macroeconomic concerns and AI’s influence on tech spending.