Michelle Couch-Friedman
Verified
(She/Her)
- Consumer Reporter, The Points Guy
- Consumer Advocate and Ombudsman Columnist, Consumer Rescue
- Contributing Writer, Fodor's Travel
United States
As seen in:
Consumer Rescue,
Fodor's Travel,
The Points Guy,
Medium,
MSN,
Flipboard,
Elliott Report,
NewsBreak,
Our Community Now,
The Points Guy UK,
De Norte A Sur
Covers:
Consumer problems, focusing heavily on travel-related issues, scams, cruises
Doesn't Cover:
Politics
Consumer advocate, journalist, travel writer, founder of ConsumerRescue.org , ombudsman columnist: @thepointsguy , contributing author: @fodorstravel
Get in touch with Michelle
Contact Michelle, search articles and posts on X, monitor coverage, and track replies from one place.
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Michelle Couch-Friedman’s Biography
Read Full Bio →Michelle is an experienced investigative consumer reporter, advocate, mediator, service journalist, travel writer, and trained psychotherapist. She is the founder and CEO of ConsumerRescue.org. Michelle is also the ombudsman columnist at The Points Guy and the former executive director of Elliott Advocacy, a nonprofit organization dedicated to consumer advocacy. During her six years managing all operational aspects of that nonprofit, she mediated thousands of cases between consumers and busines…
Michelle Couch-Friedman’s Journalist Portfolio
See all 9 portfolio items →
Vantage Travel assets sold to Pacific Travel Partners. Here's what customers can expect - Consume...
Interview
See all 18 answers →What was your first job as a journalist?
At a non-profit.
Have you ever used a typewriter?
Of course. In graduate school.
How is social media changing news?
Social media news reports are often based on anonymous complaints that cannot be fact-checked. This is very bizarre.