Mila D'Antonio on Muck Rack

Mila D'Antonio

  • Principal Analyst, Omdia
Connecticut
As seen in: Omdia, Hello Monday with Jessi Hempel, LinkedIn, NewsBreak, Ovum, No Jitter, 1to1 Media
#Omdia Principal Analyst, #CustomerEngagement. Connects the dots on #CX. Rhymes with “Twyla”
Is this you? As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work. Claim your profile

Get in touch with Mila

Contact Mila, search articles and posts on X, monitor coverage, and track replies from one place.

Learn more about Muck Rack

Actions

Share this page

Is this you?

As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.
Claim your profile

Articles

Enterprise AI budgets are maturing beyond the hype

|
By Mila D'Antonio
| Omdia
Omdia's State of AI-Powered CX suggests AI has moved from experimental spending to operational budgeting. The result is a more disciplined and enterprise-ready AI market. A subscription is required to view this content. Free access Register to access selected free content. Subscription Contact us to find out more about our full suite of products and solutions.
Open in Who Shared Issue with article?

The CX Market Has Officially Entered its Transition Era

|
By Mila D'Antonio
| LinkedIn
Omdia is excited to launch our new research report: The State of AI-Powered CX 2026. The findings make one thing clear: the CX market has officially entered a transition phase. AI is no longer experimental. Most organizations now view it as central to their CX strategy. Yet despite widespread adoption, true maturity remains rare. Only 10% of organizations consider themselves “mature” in AI-powered CX. That gap between adoption and maturity is becoming the defining challenge for the industry.
Open in Who Shared Issue with article?

NiCE’s Next Chapter: Becoming a True Customer Engagement Platform

|
By Mila D'Antonio
| LinkedIn
At NiCE’s Industry Analyst Summit in Vienna this week, one thing became clear: NiCE isn’t just talking about AI—it’s rebuilding the entire foundation of customer experience around it. The company is officially stepping beyond its roots in CCaaS and workforce engagement to become a customer engagement platform (CEP) designed for the AI-first era. What does that mean? It’s about reimagining how humans, AI agents, and systems interoperate to deliver seamless, outcome-driven experiences.
Open in Who Shared Issue with article?
See all 90 articles
 •  Privacy  •  Terms  •  Security and Legal  •   •   •   • 

© 2026 Muck Rack

SOC 2® Certified