Moi Ali

PSA Board Member Moi Ali reflects on our recent roundtable in Scotland where the topic discussed was "why are there so many barriers to complaining?" It’s commonly accepted that complaints are a great source of information, highlighting what an organisation is doing wrong, and what needs to be tackled to improve organisational performance. But if organisations generally, and healthcare regulators in particular, really value complaints, why are there so many barriers to complaining?

Whether you call them 'cookies' or 'biscuits', these heart-shaped 'sweet treats' make the perfect addition to a dolls house kitchen table, celebration or Valentine's miniature scene. This project originally featured in the February 2016 issue of Dolls House & Miniature Scene magazine as part of Moi Ali's Valentine's project. Get your copy today to access the full tutorial! DIY polymer clay jammy heart cookies By Moi Ali.

Improve one skill – yes, just one – and you will become a better nurse. That magic skill is communication. Effective communication in the workplace can make you better at gathering and giving information, strengthen professional relationships and help you establish patient rapport. Nursing is not just about clinical skills; it’s about compassion too, and communication is a central component of compassionate care.