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Articles

Your Customer eXperience Is Only As Strong As Your Weakest Partner | Stacy Sherman

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By Sharon Mcgowan, Jonathan Shroyer, Muss Haq CCCX, Rafid Imran
| LinkedIn
Many leaders focus on Customer eXperience but overlook a critical truth.⁣ When a partner cancels a reservation, mishandles support, or fails to deliver on a promise, customers don’t blame the partner. They blame your brand.⁣ ⁣That’s why you must hold partners to the same standards as your internal teams.⁣ ⁣ There’s a high-profile example in the news right now, and it’s full of CX lessons for every business leader.
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