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Nancy Jamison on Muck Rack

Nancy Jamison

Mountain View
As seen in: Frost & Sullivan, The San Diego Union-Tribune, CRM Magazine, DestinationCRM.com, Speech Technology Magazine, Contact Center Pipeline, Contact Center Pipeline Magazine, Smart Customer Service
Industry Director at Frost & Sullivan in contact center, speech tech, digital transformation. Twinmom, Stanford Cardinalmaniac, rower, oenophile
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Articles

AI Emerges as a Powerful Ally for Assistive Technologies

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By Nancy Jamison
| CRM Magazine Verified
By Nancy Jamison, founder and principal analyst, Jamison Consulting LLC The World Health Organization projects that by 2050, 3.5 billion people worldwide will be using some form of assistive technology, tools that help people with disabilities or age-related limitations complete tasks that might otherwise be difficult or impossible.
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AI Empowerment in Practice: Spotlight on Retail

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By Nancy Jamison
| CRM Magazine Verified
By Nancy Jamison, founder and principal analyst, Jamison Consulting LLC How can the promise of artificial intelligence be translated into clear, measurable results for companies? One big retailer shows the way. As ALDO Group’s Victor Hernandez Saldana, who leads workforce management at the company, explains in a recent interview, AI holds many practical applications for a firm’s customer experience function, ones that will inevitably drive further investments in AI technology.
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AI Empowerment in Practice – Spotlight on Retail

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By Nancy Jamison
| Smart Customer Service Verified
This article spotlights artificial intelligence empowerment in retail. A recent interview with Victor Hernandez Saldana, manager of workforce management at ALDO Group, shows how industry aspirations for the practical application of AI are translated into action and into clear, measurable results that drive further investments in AI technology. ALDO Group is a Canadian multinational retailer specializing in footwear, handbags, and fashion accessories.
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