Nancy Jamison on Muck Rack

Nancy Jamison

Mountain View
As seen in: Frost & Sullivan, The San Diego Union-Tribune, CRM Magazine, DestinationCRM.com, Speech Technology Magazine, Contact Center Pipeline, Contact Center Pipeline Magazine, Smart Customer Service
Industry Director at Frost & Sullivan in contact center, speech tech, digital transformation. Twinmom, Stanford Cardinalmaniac, rower, oenophile
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Articles

AI Empowerment in Practice: Spotlight on Retail

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By Nancy Jamison
| CRM Magazine Verified
By Nancy Jamison, founder and principal analyst, Jamison Consulting LLC How can the promise of artificial intelligence be translated into clear, measurable results for companies? One big retailer shows the way. As ALDO Group’s Victor Hernandez Saldana, who leads workforce management at the company, explains in a recent interview, AI holds many practical applications for a firm’s customer experience function, ones that will inevitably drive further investments in AI technology.
Open in Who Shared Issue with article?

AI Empowerment in Practice – Spotlight on Retail

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By Nancy Jamison
| Smart Customer Service Verified
This article spotlights artificial intelligence empowerment in retail. A recent interview with Victor Hernandez Saldana, manager of workforce management at ALDO Group, shows how industry aspirations for the practical application of AI are translated into action and into clear, measurable results that drive further investments in AI technology. ALDO Group is a Canadian multinational retailer specializing in footwear, handbags, and fashion accessories.
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A Vertical Focus Is the Key to AI Adoption

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By Nancy Jamison
| DestinationCRM.com
By Nancy Jamison, founder and principal analyst, Jamison Consulting LLC My last article examined how constantly changing industry terminology can both boost customer adoption and cause market confusion. As I noted, translating industry vision into practical results is confirmed by highlighting customer use cases that provide clear, measurable returns on investment, such as revenue, employee satisfaction, and customer satisfaction.
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