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Articles by Ninja One
NinjaOne Introduces ChromeOS Device Support
ChromeOS Support Delivers Unified Visibility and Faster, Simplified Support in the NinjaOne Unified IT Operations Platform News Summary NinjaOne introduces ChromeOS device support, bringing ChromeOS and ChromeOS Flex devices into the same inventory and reporting IT teams use for Windows, macOS, and mobile devices. IT teams can now reboot, wipe, or factory reset Chromebooks remotely, saving end-users and technicians time and simplifying support.
NinjaOne Achieves ISO 42001 Certification for Trusted AI in IT Operations
Independent Audit Validates NinjaOne’s Commitment to Governed AI that Customers Can Trust Across its Platform News Summary: NinjaOne has achieved ISO 42001 certification, the international standard for AI management systems, validating how it governs the development and operation of AI across its platform.
Why We Give On-Call Staff the Next Friday Off
TL;DR Structured on-call rotations are critical for maintaining team sanity and ensuring emergency coverage without burning out individuals. NinjaOne's internal policy gives whoever covers the on-call shift the following Friday off as direct compensation for their time. Acknowledging that on-call staff sacrifice personal time — and rewarding it concretely — builds trust and improves team morale.
NinjaOne Brings Governed Agentic AI to Unified IT Operations with Katana AI and MCP
Katana AI and NinjaOne MCP Server Extend the Company’s Growing AI Portfolio with Governed Agentic AI IT Teams Can Trust News Summary NinjaOne launches Katana AI, a new agentic AI technician built directly into the NinjaOne Unified IT Operations Platform to help technicians diagnose and resolve complex IT issues faster.
NinjaOne: IT Leadership Trends & AI Strategy for 2026
TL;DR AI adoption in 2026 is shifting from experimental 'shiny new toy' implementations to purposeful business applications that require proper data governance and security foundations before deployment. IT leaders must position themselves as business strategists at the executive table, building trust through business-focused communication rather than technical jargon, to influence strategic decisions rather than simply execute directives.
NinjaOne: Why Documentation Culture Matters More Than Volume
TL;DR Documentation sprawl is a real risk — writing things down without a maintenance culture produces outdated, misleading content that can disorient new team members. The speaker supports documentation only when it's done well, contextually appropriate, and actively communicated across the team. Stale documentation — pages untouched for eight years — is not an asset; it's a liability that signals a broken process.
NinjaOne Browser Management: Extension Risk & Control
TL;DR NinjaOne Browser Management is a new paid add-on (GA in v15.0) that inventories Chrome, Edge, and Firefox extensions across a Windows fleet using agent-based manifest crawling, with no separate tool required. An AI risk scoring engine evaluates each extension across four dimensions — permissions, known threats, publisher reputation, and user sentiment — and automatically rescans on version updates to catch silent update attacks.
Partner Spotlight: NinjaOne
Unifying IT to Simplify Work — Today and Tomorrow Who We Are NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform brings endpoint management, autonomous patching, backup, and remote access together in a single console, so IT teams and managed service providers spend less time switching tools and more time solving problems.
NinjaOne: Unified Endpoint Management Platform for IT Teams
TL;DR NinjaOne consolidates endpoint management, patching, backup, and remote access into a single unified platform to eliminate tool fragmentation The platform targets IT teams managing large device fleets, from mid-market to Fortune 100, promising reduced operational overhead and improved efficiency Core value proposition centers on simplifying IT operations through platform unification rather than adding more point solutions to existing stacks Summary This promotional video positions...
NinjaOne: Key Questions for IT Disaster Recovery Planning
TL;DR Not all systems require the same level of redundancy — business stakeholders must define which systems are truly critical before a disaster recovery plan is finalized. Redundancy is costly, and IT teams cannot protect everything equally, making prioritization conversations with the business essential. Asking structured questions about acceptable downtime windows — such as how long email can be offline — leads to defensible, business-aligned recovery decisions.
NinjaOne: Beat IT Chaos with Automated Endpoint Management
TL;DR IT teams face mounting pressure from technical difficulties, productivity issues, and burnout that NinjaOne frames as an 'IT Misery Index' crisis. NinjaOne automates endpoint management, patching, and support tasks to eliminate repetitive tickets and free IT staff for strategic work. The platform enables consistent management of endpoints regardless of employee location, addressing distributed workforce challenges.
NinjaOne: Incident Response: Negotiating with Ransomware Attackers
TL;DR Shelley Ma transitioned from traditional forensic science to digital forensics in 2016, just as ransomware attacks began their dramatic rise, shaping her entire career in incident response at Coalition. Modern ransomware operations function like legitimate businesses with reputational concerns, conducting extensive reconnaissance and employing sophisticated techniques including AI integration and anti-forensics methods.
Setting Clear Expectations with IT Vendors
TL;DR Misaligned expectations between MSPs and vendors are the primary source of relationship breakdowns, often stemming from different assumptions about service levels and SLAs. Qualifying vendors and establishing clear expectations early in the relationship is critical to avoiding costly mistakes and long-term contractual regret. Many IT professionals rush into vendor relationships without proper qualification, only to discover fundamental incompatibilities weeks into multi-year contracts.
Building Strong Vendor Relationships in IT Leadership
TL;DR Implement a comprehensive due diligence questionnaire (DDQ) covering compliance, cybersecurity, AI policies, and ownership structure before engaging any vendor—a vendor's willingness to complete it thoroughly is itself a critical evaluation signal. Private equity ownership is a major red flag that often leads to product integration problems, account management churn, and service degradation as growth-focused acquisitions prioritize consolidation over customer experience.
NinjaOne: Training IT Teams on User Support & Communication
TL;DR Effective user support training starts with reframing perspective: frustrated users are reacting to technology failures, not attacking the technician personally—understanding this reduces defensive reactions and improves patience. Leaders should model empathy, practice forgiveness with difficult users, and act as a 'crap umbrella' to shield junior technicians from the worst interactions while teaching appropriate response strategies.
NinjaOne Partners with ServiceNow to Unify IT Operations and Simplify Work for Service Desk Teams
New Integration Between Unified IT Operations and Service Management Leaders Provides Real-Time Visibility, Unifies IT Support Workflows, and Simplifies Work for Service Desk Teams NinjaOne®, unifying IT to simplify work, today announced an integration with ServiceNow, the AI control tower for business reinvention, that improves IT visibility, centralizes support workflows, and helps organizations reduce costs and strengthen resilience across service desk and support teams.
Advanced Reporting Strategies for MSPs with NinjaOne
TL;DR Roy's five-step reporting methodology — audience identification, dream mock-up, data sourcing, storage design, and transformation — provides a reusable framework for any MSP or IT team building custom reports. A manifest-driven API caching model that writes JSON files every 15 minutes prevents throttling and eliminates duplicated logic, making multi-report environments far more maintainable and scalable.
NinjaOne Named a Customers' Choice in the 2026 Gartner Peer Insights Voice of the Customer for Endpoint Management Tools
Recognition based on verified reviews from the customers that use NinjaOne’s Unified IT Operations Platform News Summary NinjaOne was named a Customers' Choice for Endpoint Management Tools in the 2026 Gartner Peer Insights™ Voice of the Customer Report. The recognition is based entirely on verified end-user reviews on Gartner Peer Insights™, including a 4.7 out of 5 overall rating out of 103 reviews as of April 2026.
NinjaOne: Transitioning from Tech to Management
TL;DR IT leadership requires shifting from being the technical expert to empowering team members, which means learning to delegate effectively and resisting the urge to solve every problem yourself Successful IT leaders rely heavily on organizational systems including detailed note-taking, AI-powered meeting transcription tools, and automated task management to handle the complexity of managing teams and projects Maintaining technical skills while leading requires intentional effort through...
NinjaOne: How MSPs Can Inherit CMMC Controls via FedRAMP
TL;DR FedRAMP authorization is the only accreditation whose controls can be inherited during a CMMC assessment, reducing the technical burden on MSPs. MSPs using NinjaOne can reference its FedRAMP status in their SSP, signaling to assessors that key controls like FIPS encryption are already satisfied. Remote access tools must use FIPS-validated cryptography to meet CMMC requirements — NinjaOne's FedRAMP-backed tooling addresses this directly.
NinjaOne Appoints Mitchell Plonski as Senior Vice President of Global Public Sector
NinjaOne®, unifying IT to simplify work, today announced the appointment of Mitchell Plonski as Senior Vice President of Global Public Sector. Plonski joins NinjaOne’s executive leadership team and will drive the company’s public sector strategy and growth globally. In this role, Plonski will partner closely with government and public sector customers worldwide, helping them simplify IT operations so their teams can focus on additional strategic work.
NinjaOne Appoints Mitchell Plonski as Senior Vice President of Global Public Sector
Plonski Will Accelerate NinjaOne's Global Government Strategy as Demand for Unified IT Operations Grows Across Public Sector Markets News Summary NinjaOne named Mitchell Plonski as Senior Vice President of Global Public Sector. Plonski brings significant public sector experience, having scaled the Halcyon and Shift5 public sector and commercial businesses after serving in the Office of the Director of National Intelligence, the White House Situation Room, and in the U.S. Army.
NinjaOne Brings Unified IT Operations to Japan
Company Expands Operations to Help Organizations Replace Legacy Tools, Reduce Cost, and Simplify Work News Summary The NinjaOne Unified IT Operations Platform now available in Japan to help customers improve efficiency, increase resilience, and reduce spend. Macnica named NinjaOne's first distributor in Japan. Customer support available 24/7, including Japanese language support during local working hours. NinjaOne®, unifying IT to simplify work, today announced its expansion into Japan.
How ERGOS Scaled IT Operations with NinjaOne RMM
TL;DR ERGOS outgrew their previous RMM solution and had to reduce automation and monitoring just to maintain stability, creating scalability and security concerns. NinjaOne delivers consistent performance at any scale, with the same responsiveness at 40,000 agents as at 100 agents. Patch management workflows that previously took hours now execute immediately, significantly improving operational efficiency and security posture across the customer base.
Managing Secure Boot Certificate Expiration with NinjaOne
Understanding the Secure Boot Certificate Challenge Microsoft has scheduled the expiration of three critical certificates in the UEFI Secure Boot trust chain for 2026. The KEK CA-2011 and UEFI CA-2011 certificates expire in June 2026, while the Windows Production PCA-2011 certificate expires in October 2026.
La brecha de conocimiento que está creando la IA es la nueva brecha de seguridad. Así se puede cerrar.
Las empresas tecnológicas están haciendo una apuesta conocida: que la IA puede trabajar más rápido y a menor costo que las personas. Aunque esto puede ser cierto en muchos casos, también se está utilizando como una salida fácil para justificar despidos.
The Knowledge Gap AI Is Creating Is the New Security Gap. Here’s How to Close It.
Tech companies are making a familiar bet: that AI can do the work faster and cheaper than people. While in many cases this may be true, it’s also being leveraged as an easy-button for layoffs. In a PwC report shared earlier this year, 56% of CEOs said they’d seen no significant financial benefit from their AI investments thus far, and only 12% reported seeing cost savings and revenue growth from AI.
IT Horror Stories: Ransomware, Print Nightmare & More
2021's Biggest IT Nightmares The panel opens with a discussion of the year's most challenging IT incidents, with Print Nightmare emerging as the dominant pain point for MSPs. Jason Slagle notes that his team spent 30-40% of service time over two months dealing with printer-related issues stemming from the vulnerability and subsequent patches. The initial response of disabling printing entirely backfired when Microsoft failed to deliver promised patches for weeks.
NinjaOne MDM: Unified Mobile & Endpoint Management
Official Launch of NinjaOne MDM NinjaOne announces the official launch of NinjaOne MDM, a mobile device management solution that extends their unified endpoint management platform to support Android and iOS devices. The product was developed in direct response to customer demand, ranking as the number one requested feature on NinjaOne's interactive roadmap for years.
NinjaOne Unified Backup Surpasses Fifteen Thousand Customers
New Engine and AI-driven Boot Verify Give IT Teams and MSPs Faster Backups, Increased Efficiency, and Confidence in Recovery News Summary NinjaOne Backup now protects endpoints, servers, and SaaS applications for more than 15,000 customers worldwide New backup engine delivers efficiency gains, faster backup speeds, and built-in deduplication AI-driven Boot Verify automates recoverability validation, eliminating manual testing and giving IT teams and MSPs confidence they can recover when it...
Building Accountability into Your MSP Business Plan
Delegation Through the 'Who Not How' Framework Kyle Christensen opens the session by addressing a critical challenge for MSP owners: moving from doing everything themselves to empowering their teams. He introduces the concept from Dan Sullivan's book 'Who Not How,' which challenges owners to identify who should own a task rather than figuring out how to do it themselves. This requires vulnerability and trust — allowing team members to truly own outcomes, including the freedom to fail and learn.
NinjaOne Revolutionizes Vulnerability Management with AI-driven Assessment to Reduce Risk Faster
NinjaOne®, unifying IT to simplify work, today announced NinjaOne Vulnerability Management, a new solution that helps IT teams identify, prioritize, and remediate vulnerabilities faster, without relying on periodic scans from security teams that often lack context and connection to remediation workflows.
Healthcare Organizations Move to NinjaOne in Record Numbers to Empower Patient Care
Today at HIMSS 2026, NinjaOne®, unifying IT to simplify work, announced significant momentum in the healthcare sector, with almost a thousand new healthcare customers moving to NinjaOne in the past year and nearly 70% year-over-year growth in healthcare-related annual recurring revenue (ARR).
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MSP consolidates legacy tools, improves productivity, and strengthens compliance with NinjaOne NinjaOne®, unifying IT to simplify work, today announced that Babble, a UK-based managed service provider (MSP), selected NinjaOne to unify IT operations, replace legacy tools, and improve efficiency, productivity, and compliance across its internal and customers’ environments.
Boston Herald
Unified asset visibility helps IT teams optimize spend, strengthen security, and simplify compliance NinjaOne®, unifying IT to simplify work, today announced NinjaOne IT Asset Management (ITAM), a new solution that gives IT teams complete visibility and control across their entire IT environment by unifying endpoint and asset management.
Smaller, safer AI models may be key to unlocking business value
Artificial intelligence (AI) I hasn’t just hit the big leagues; it is the big leagues. Over the course of 2025, AI was embedded into every workflow, leveraged across IT operations, and relied upon to build out a wide variety of content touching every corner of the web. In essence, large language models (LLMs) have taken centre stage, with businesses investing heavily in them to further autonomous gains. Users, for the most part, have been more wary of the power and limitations of AI.
User
NinjaOne announces an official partnership with Audi Revolut F1 Team, having just signed a multi-year agreement The partnership supports stable, secure, and efficient digital operations across Audi Revolut F1 Team’s factory and trackside environments Both organizations share a commitment to performance, reliability, and execution under pressure NinjaOne®, unifying IT to simplify work, today announced a new multi-year partnership with Audi Revolut F1 Team, who named NinjaOne as the team’s...
NinjaOne Named a Leader in Gartner Magic Quadrant for Endpoint Management Tools
NinjaOne®, unifying IT to simplify work, today announced it has been named a Leader in the 2026 Gartner® Magic Quadrant for Endpoint Management Tools. To NinjaOne, the evaluation reflects the company's strengths in unifying and automating IT operations in a modern platform that improves efficiency, increases resilience, and cuts costs for organizations at any scale.
NinjaOne Surpasses $500 Million in ARR in Record Fiscal Year
The Company Outpaced Market with Nearly 70% Year-Over-Year Revenue Growth NinjaOne®, unifying IT to simplify work, today announced significant business momentum in fiscal year 2025 as global demand for the NinjaOne Unified IT Operations Platform significantly outpaces growth within the broader IT market.1 NinjaOne’s recent business and financial achievements include: Growing its customer base by more than 60% year-over-year to 35,000 customers in more than 140 countries Surpassing $500...
NinjaOne Named a Leader in Two IDC MarketScapes for Endpoint Management
NinjaOne®, the automated endpoint management platform, today announced that it has been recognized as a Leader in two IDC MarketScape reports: Worldwide Unified Endpoint Management Software for Small and Medium Businesses (doc # US53003425, December 2025) Worldwide Client Endpoint Management Software for Windows Device Management (doc # US53002925, December 2025) NinjaOne was also named a Major Player in two additional IDC MarketScape assessments: Worldwide Unified Endpoint Management...
Executech Grows Business and Cuts Costs by Automating IT with NinjaOne
Leading MSP Migrated 30,000 Endpoints in Less than Three Months and Improved Patch Compliance by 42% NinjaOne®, the automated endpoint management platform, today announced that Executech, one of North America’s largest managed service providers (MSPs), selected NinjaOne to improve its team's productivity, save costs, and enhance the service it provides its clients.
NinjaOne Expands Automated Endpoint Management Platform with Native Remote Access
NinjaOne Remote improves security and productivity, and provides better service for end users NinjaOne®, the automated endpoint management platform, today announcedNinjaOne Remote®, a remote access solution natively integrated into the NinjaOne Platform. NinjaOne Remote was built from the ground up for businesses, not consumers, with security in mind, and gives IT teams and MSPs fast, reliable, and secure control over endpoints, wherever they are.
NinjaOne Achieves Texas RAMP Level 2 Certification
Designation Reinforces NinjaOne’s Commitment to Simplifying IT for Public Sector Organizations NinjaOne®, the automated endpoint management platform, today announced that NinjaOne for Government has been awarded Texas Risk and Authorization Management Program (TX-RAMP) Level 2 certification. TX-RAMP ensures that cloud technology providers meet rigorous security and compliance standards, so Texas government organizations can confidently use approved solutions to manage sensitive data.
NinjaOne Introduces MSP NXT to Help Partners Build Stronger, More Profitable Businesses
2026 Conference to Focus on Education and Connection for MSPs NinjaOne®, the automated endpoint management platform, today announced its inaugural conference for managed service providers (MSPs), MSP NXT, hosted by NinjaOne. The event will take place from October 27 to 29, 2026, at the Marriott Austin Downtown. MSP leaders will join MSP NXT for industry innovations, business and technical education tracks, and collaboration to foster growth of the MSP market.
NinjaOne Announces Microsoft Intune Integration to Simplify Endpoint Management and Boost Productivity
New Integration Delivers Visibility and Control Over All Devices for Intune and NinjaOne Customers NinjaOne®, the automated endpoint management platform, today announced an integration with Microsoft Intune that streamlines the ingestion of Intune device data into NinjaOne, improving endpoint visibility, management, and compliance. The integration simplifies IT, making IT teams and Managed Service Providers (MSPs) more efficient and productive.
NinjaOne Automated Endpoint Management Platform Now Available in Microsoft Azure Marketplace
Microsoft Azure customers worldwide now gain access to NinjaOne’s automated endpoint management platform to take advantage of the scalability, reliability, and agility of Azure to drive application development and shape business strategies. NinjaOne®, the automated endpoint management platform, today announced the availability of its NinjaOne Automated Endpoint Management Platform in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure.
Autel Energy Powers South Africa’s Largest Public EV Bus Charging Project in Cape Town, Supporting 120-Bus Fleet Transition by 2025
Prev Previous Previous Autel Energy alimente le plus grand projet public de recharg… DUBAI, Émirats arabes unis--(BUSINESS WIRE)--sept. 19, 2025-… Next Next Up Next Up Jasper Therapeutics Announces Pricing of $30 Million Public Offering of Common S… REDWOOD CITY, Calif., Sept.
NinjaOne Achieves FedRAMP Authorization at Moderate Impact Level
Authorization Reinforces NinjaOne’s status as a Trusted Solution for U.S. Government Agencies, Delivering Secure and Compliant Automated Endpoint Management NinjaOne®, the automated endpoint management platform, today announced NinjaOne for Government has achieved the Federal Risk and Authorization Management Program (FedRAMP®) Authorization at the Moderate Impact Level.
NinjaOne Now Available for Purchase on the CrowdStrike Marketplace
CrowdStrike customers gain simplified access to NinjaOne to streamline IT and boost productivity NinjaOne®, the automated endpoint management platform, today announced at Fal.Con 2025 that the NinjaOne Platform is now available for purchase in the CrowdStrike Marketplace, the one-stop destination for the world-class ecosystem of CrowdStrike compatible products.
NinjaOne Named to the 2025 Forbes Cloud 100
NinjaOne®, the automated endpoint management platform, today announced it has been named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners.
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