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Very few companies have fully realized the power of using a common platform for employee and customer interactions. Yet, Metrigy’s research shows that 62.8% of organizations have integrated their UC and contact center platforms—61.9% of those using the same provider. This clearly indicates most IT and CX leaders understand there is value in applying components of each platform with the other group.
Recently, we invited the top UCaaS, CCaaS, and technology industry analysts to an “as a service” coming out party of sorts: 8x8’s formal introduction of Experience Communications as a Service (XCaaS) — a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Read more about what XCaaS means and why it’s meaningful.
As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.
