Robin Gareiss on Muck Rack

Robin Gareiss

  • CEO, Metrigy
Tampa
As seen in: SearchCIO, SearchCustomerExperience, TechTarget, TechTarget Japan, Computer Weekly, The Financial Brand, RingCentral Blog, LeMagIT, No Jitter, ICMI and
CEO, analyst @Metrigy. Real-world metrics for successful UC/CX strategy #CustomerExperience #AI #contactcenter #Christian #Illini alum
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Articles

Most AI pilots continue to production, Metrigy finds

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By Robin Gareiss
| No Jitter Verified
Though originally applied to automotive manufacturing, Henry Ford once said, “Failure is simply the opportunity to begin again, this time more intelligently.” Such wisdom applies to today’s AI-powered pilots, which, because of the intelligence of AI itself, tend to fail fast, improve and then progress to production quickly.
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Elite service tiers will drive benefits for customers and businesses

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By Robin Gareiss
| No Jitter Verified
For years, CX leaders have focused on efficiency in the contact center through handle time reduction, call deflection, and digital channels. With the growth of agentic and conversational AI agents, many businesses are doubling down on further efficiency gains to guide their customer interaction strategies. But others are looking at AI’s value differently.
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It’s official: AI is creating more jobs than it’s eliminating

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By Robin Gareiss
| No Jitter Verified
You don’t have to look far to find people who are concerned AI is going to take their jobs. And depending on what their jobs are, their fears could be well-grounded. But broad-scale concerns about AI taking jobs is overstated, according to Metrigy’s AI Organizational Best Practices 2026-27 global study of 759 companies.
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