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Nuno Meneses on Muck Rack

Nuno Meneses

As seen in: McKinsey & Company
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Articles

How European banks can digitize the mortgage experience to help customers during and beyond COVID-19

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By Rui Neves, Gonçalo Niza, Nuno Meneses
| McKinsey & Company
Banks have already been digitizing processes for years, but COVID-19 makes digital experiences essential to customers. Retail banks that focus on some key implementation principles will have an advantage in the mortgage market. Mortgages are retail banks’ core product. In western European countries, they can represent nearly 80 percent of retail credit and nearly 40 percent of the total credit portfolio.
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