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Articles by Nwabisa Mjoli
Tourism group makes a difference in local community
All the divisions of Southern Africa's leading integrated tourism group, Tourvest, got together to prepare hotdogs for kids at the General Christian De Wet Primary School in Sophiatown on World Tourism Day (September 27). “This kind of community involvement and support is a fantastic way to celebrate and promote local heritage and tourism.
Hermanus Whale Festival weekend cancelled
The highly anticipated 32nd Hermanus Whale Festival – set to kick off today (Friday, September 29) until Sunday (October 1) – has been cancelled. According to a press statement by the organisers, the decision was taken yesterday (Thursday, September 28) following a meeting with the Overstrand Municipality’s events team and Mayor.
KZN craft market returns in October
The Clansthal Seasonal Craft Market in KwaZulu Natal will return to 111 Pig & Whistle Drive on October 1. There will be over 40 stalls offering a variety of products, as well light meals and refreshments to enjoy whilst looking at sea views. “Our philosophy is that the items on sale are handcrafted and/or are unique. We support traders who contribute to conscious living,” the market said.
Luxurious superyacht experience launches in Cape Town
Hazendal Wine Estate, managed by Newmark Hotels & Reserves, has launched a luxurious superyacht experience in Cape Town, complementing the Stellenbosch-based wine estate’s growing offering of five-star experiences. The Hazendal Yacht, Princess Eve, at 25m, is South Africa’s largest superyacht and is now available for exclusive use charter cruises and private events in the waters around Cape Town. This is the country’s most upmarket boating experience.
Travellers increasingly seeking meaningful interactions
Industry experts say the time is ripe for local establishments to tap into socially conscious and sustainable tourism as travellers seek more meaningful interactions during their luxury holidays.
SA’s golf tourism offering ‘largely untapped’
South Africa offers a wide range of extraordinary golf courses, but the global golf tourism industry has yet to fully recognise the country’s true potential as a premier golfing destination. “Despite the exceptional quality and value South Africa offers to golf enthusiasts, it remains mostly unknown on the global stage. The untapped opportunity for growth within this segment is enormous,” SATSA Golf Chair, Carl Reinders, told Tourism Update.
‘Flight shaming can potentially do more harm than good’
As increasing numbers of people become more conscious of their environmental impact on the world, the focus has inevitably turned to what is perceived as one of its biggest polluters, flying. However, ‘flight shaming’ has the potential to do far more harm than good, argues Lee-Anne Bac, Director Advisory Services BDO South Africa.
The mighty chest beat of the silverback gorilla
Two travel companies that offer gorilla trekking in Rwanda, Select Adventure Safaris and Arc Earth Travel, recently captured a rare sight during a trekking, of a silverback mountain gorilla beating its chest. “When the rain finally passed, all the gorillas started to come out of their hiding places and the males were trying to keep warm by chest beating.
Community involvement uplifts luxury Masai Mara lodge
JW Marriott, part of Marriott Bonvoy’s global portfolio of 30 hotel brands, made its debut in the luxury safari segment with the opening of JW Marriott Masai Mara Lodge in southwestern Kenya, and has revealed that the surrounding community has been at the heart of the lodge’s development. “JW Marriott Masai Mara Lodge is an elegant retreat for guests to practise mindfulness and connect with the locale.
World’s first electric dhow launched at Zambian lodge
Green Safaris, which operates eight camps in Zambia and one in Malawi, recently launched the world’s first electric dhow at the Tongabezi Lodge, just upstream of Victoria Falls. Offered as a ‘silent safari’, the eDhow allows guests to cruise the Zambezi River without an engine's loud and intrusive sound. In addition to cutting noise pollution, the eDhow reduces carbon emissions, which is important for sustainable tourism in the ecologically sensitive area.
Sun City’s Cabanas operating normally
The Cabanas at Sun City are fully operational again, following the fire that broke out in the hotel’s kitchens a week ago. While some repairs are still under way in the reception area, there was no material loss. By Tuesday, September 19, three days after the fire, the hotel’s check-in function was operating normally. The Cabanas has set up a temporary reception area while repairs are under way, so guests will not be inconvenienced.
World Tourism Day - ‘SA must flip the tourism script’
Green investments play a pivotal role in nurturing a tourism sector that is both economically vibrant and environmentally responsible. So said South African Deputy Minister of Tourism, Fish Mahlalela, during the hosting of yesterday’s World Tourism Day (September 27) celebrations at Hartbeespoort Dam in the North West Province under the theme: ‘Tourism invests in a green future’.
Minor initiates Vic Falls clean-up project
Ahead of World Clean Up day on September 16, the two Minor Hotels in Zambia, The Royal Livingstone Hotel and Avani Victoria Falls Resort, have embarked on a clean-up project at the Victoria Falls, a transformative initiative aimed at preserving and enhancing one of the world’s most iconic natural wonders.
Chatbots key to improving customer experiences
The use of chatbots in the South African tourism and hospitality industry has been lagging behind the rest of the world. However, industry experts believe it could be one of the answers that significantly improves businesses’ customer experiences. Chatbots refer to a computer programme designed to simulate conversation with human users, especially over the Internet.
Luxury lodge opens in Serengeti
A new luxury lodge, Kuoom Serengeti, opened in Serengeti, Tanzania, this September. Joel Saura, Kuoom General Manager, revealed that the lodge would begin welcoming guests even while construction continued on another part of the property – expected to be completed within the next three months. Saura said the lodge introduced a completely new and distinctive concept to the Serengeti, remaining operational year-round. The first phase will comprise ten rooms, each accommodating up to four guests.
Mauritius exceeds ambitious post-COVID target
Tourist arrivals in Mauritius have exceeded the island’s target of two million for the period between October 2021 and September 2023. The target was set after the opening of its borders following the COVID-19 pandemic. Acting Prime Minister, Minister of Housing and Land Use Planning, and Minister of Tourism, Louis Steven Obeegadoo, provided the information during a press conference held at Labourdonnais Waterfront Hotel in Port-Louis last week.
World Tourism Day - SA well set for growth
On World Tourism Day (Wednesday, September 27) members of the hotel, IT, and airline industry say South Africa’s tourism sector is well positioned to continue on its growth trajectory. By leveraging innovative strategies, key players in the industry will be able to further augment that and help the country fulfil its tourism potential. South Africa's tourism industry has emerged strongly from the effects of the pandemic.
Hotelier concerned over govt cost cutting
In a bid to bolster fiscal responsibility and reduce government spending, the South African Treasury has, among other cost-cutting, implemented restrictions on government travel, conferences, and catering, which is causing significant apprehension within the hospitality industry. ANEW Hotels & Resorts Sales and Marketing Director, Alan Campbell, noted that, although well-intentioned from a fiscal perspective, the decision was of great concern to the hospitality industry.
Several senior management appointments at City Lodge
City Lodge Hotels has recently announced several senior management appointments. Emile van der Merwe has been appointed to the City Lodge Hotels Executive Committee (Exco) as Divisional Director: Property and Development from August 1.
Recognising 20 years of airline safety improvements
Iata marked the first 20 years of its Operational Safety Audit (Iosa) at the Iata World Safety and Operations Conference which took place in Hanoi, Vietnam, last week. Iosa was launched in September 2003 with Qatar Airways the first airline to be audited and join the Iosa Registry. Iosa has been a requirement for Iata membership since 2006. It is also a condition of membership in the three global airline alliances, as well as several regional airline associations.
Demand not strong for golf tourism
The majority (72%) of Tourism Update readers have indicated that they had not experienced demand for golf tourism packages over the next year. Only 16% said they had experienced demand for the packages, with the remaining 12% voting ‘unsure’. Biggest barrier to intra-Africa travel? This week, Tourism Update would like to know what the biggest challenge is to increasing intra-Africa travel. Our poll question is: In your opinion, what is the biggest challenge to growing intra-Africa travel?
Wildfires hit North West and Limpopo
Tourism stakeholders are still assessing the damage after fires broke out at two reserves – Madikwe Game Reserve in North West and Mabalingwe Nature Reserve in Limpopo – on Saturday (September 23). The North West Parks Board has informed Tourism Update that the wildfire in Madikwe was confined to the veld, and there were no casualties or damage to any infrastructure. Firefighters are still on the scene trying to contain the fire. The cause is yet to be determined.
Domestic tourism on track to exceed 2023 targets
Domestic tourism is on track to exceed its total holiday trips targets for 2023, and meet its targets for day trips as South Africans continue seeking local options post-COVID.
FlyNamibia - Iata’s latest member
Privately owned domestic and regional airline, FlyNamibia, has officially joined Iata as a new member. “This significant milestone not only marks an extraordinary achievement for FlyNamibia but also signifies a promising future for the airline industry in Namibia and beyond,” the airline said in a press release.
Celebrating 20 years of saving Black rhinos
The Black Rhino Range Expansion Project (BRREP), which focuses on the range expansion and growth of the critically endangered Black rhino, celebrates its 20th anniversary this year. Since its inception in 2003, it has contributed towards the overall growth of this critically endangered species, and has highlighted several key milestones in celebration of World Rhino Day today, September 22.
Hospitality group welcomes more pets
Southern Sun Hospitality Group announced two more ‘SunPet’ friendly hotels this week with the conversion of Southern Sun Katherine Street, Sandton, and Southern Sun Bloemfontein. Both have now opened their doors to welcome pets. “Understanding that pets are often cherished family members, we believe they shouldn’t have to be separated while travelling.
Exploring SA's rich historical heritage and iconic hotels
Known for its profound history, cultural diversity, and breathtaking landscapes, South Africa extends a warm invitation to travellers from around the world to embark on a journey through time and heritage on National Heritage Day, September 24. From ancient rock art to poignant symbols of the struggle against apartheid, the country's historical heritage reflects the enduring legacies of its diverse communities.
Operator launches curated golf experiences
Specialist African inbound operator, GoVacation Africa, has launched a new bespoke offering for golfing enthusiasts – from seasoned pros to those just starting out. CEO of GoVacation Africa, Sabine Blehle, says GOLF@GoVacation Africa provides travellers with curated experiences on an FIT, self-drive and group basis, emphasising the best golf courses on offer, complemented by culinary delights and top tourism highlights in southern Africa. Tourism Update asked Blehle to provide more details.
‘BRICS expansion heralds a new era for tourism growth’
South Africa’s travel and hospitality sectors are set to benefit from fast-tracked job creation, streamlined visa processes, and improved air connectivity if the BRICS bloc expands as intended next year. On August 24, the group ruled in favour of expansion, formally inviting six more countries – Saudi Arabia, Iran, Ethiopia, Egypt, Argentina and the United Arab Emirates – to become full members from January next year.
Sho’t Left pays dividends
This year’s Shot’t Left Travel Week – held from September 4-10 – saw what Minister of Tourism, Patricia de Lille, described as “remarkable results”. Speaking at the launch of South Africa's Summer Campaign in the Eastern Cape earlier this week, the Minister revealed that 920 deals were loaded for the Sho’t Left Travel Week. A total of 94 660 people visited the dedicated Sho’t Left Travel website that week.
Conservation efforts highlighted ahead of World Rhino Day
Great Plains Conservation, which offers African safari adventures in Botswana, Zimbabwe and Kenya, has released a video celebrating rhinos and their protectors in anticipation of World Rhino Day tomorrow (Friday, September 22).
SADC Exec Secretary to join major players at ATLF 2023
With just 12 days to go before the African Tourism Leadership Forum (ATLF) and Awards 2023 kicks off in Gaborone, Botswana, on October 4, SADC Executive Secretary, Elias M Magosi is the latest to join Pan-African and global thought-leaders as part of the speaker line-up. The ATLF will be preceded by an entrepreneurship masterclass and business-to-business meetings on October 3.
Cape Town launches destination marketing mag
A new glossy magazine, This Is Cape Town, aimed at attracting more visitors and investors to the Mother City, launched this month. It hopes to inspire people with authentic, unique, valuable stories that reveal the people, places, and products of Cape Town and is part of the City’s plan to drive up tourism and investment in the metro. It was conceptualised and produced by the Place Marketing Department within the Economic Growth Directorate and will be available in print and online.
Rwanda gets first World Heritage Site designation
Nyungwe National Park, in Rwanda’s Southern and Western Provinces, was officially designated as a natural World Heritage Site by Unesco’s World Heritage Committee on Tuesday (September 19). It is the first site in Rwanda to be featured on the Unesco World Heritage list.
SA’s summer campaign spotlights E Cape
South Africa’s highly anticipated Summer Campaign was launched in the Eastern Cape yesterday (Tuesday, September 19) by Minister of Tourism, Patricia de Lille. “It brings me great joy to be in the Eastern Cape, a stunning province largely unexplored by tourists. Our decision to bring the launch of the summer campaign here is intentional – we are committed to highlighting the less-visited provinces and regions of our country,” said the Minister.
Hilton resumes construction on Cape Town property
Growthpoint Properties is moving ahead with its final improvement to the Longkloof precinct in Cape Town – the development of the Canopy by Hilton Cape Town Longkloof Hotel. The project was originally planned for completion towards the end of 2021 but was put on hold as South Africa navigated a period of economic uncertainty. Hilton has informed Tourism Update that the hotel is scheduled to open in Q1 2025.
Stars of Africa grows its portfolio
Marketing, PR and sales representation services company, Stars of Africa, recently welcomed Safari Moon Luxury Bush Lodge and Cape Vulture Lodge to its portfolio. Both lodges are in the Hoedspruit area of South Africa and offer locations to explore the variety of activities on offer in this fast-growing area. Activities at both lodges include full-day private Kruger Park safaris, exploring the Panorama Route, scenic hot-air balloon rides, and many more.
SA Tourism holds first roadshow in China since COVID
South African Tourism held its first roadshow in China since the pandemic, with events in Beijing, Shanghai and Guangzhou this month. The theme of the roadshow was ‘A Journey of Diversity and Inspiration’, and was attended by Gcobani Mancotywa, Regional Manager for Asia, Australia & New Zealand, and Middle East at South African Tourism, and Melusi Khumalo, Regional Marketing Manager for Durban Tourism.
‘Huge potential’ to grow high-end market
The luxury inbound travel market is thriving post-COVID, and as infrastructure development and access to ‘off-the-beaten’ track destinations improves, southern and East Africa could be primed to further capitalise on the resilience and wanderlust of high-end travellers. Tour operators and DMCs catering for high-nett-worth travellers have seen an increase in demand for travel from most of the region’s top source markets.
Free entry during Namibian Heritage Week
Namibia is celebrating Namibian Heritage Week from September 18-24, and entrance is waived for Namibian citizens at selected heritage sites managed by the National Heritage Council of Namibia. The theme this year is ‘Heritage and Culture: A Rock-Solid Foundation’ in Namibian sign language. There will also be activities across the country during the week, with at least one activity each day in Windhoek.
Botswana to diversify wildlife-based tourism
The inaugural Xere Cultural Festival hosted on Saturday (September 16) in Xere – a village 14km from Rakops in the Boteti District in Botswana – will become an annual event to diversify the country’s wildlife-based tourism, according to Acting President Slumber Tsogwane. He said the Xere Cultural Festival would not only celebrate the rich Sesarwa culture, but would also be a resource that people of Sesarwa origin could exploit for economic benefit.
Ethiopian cultural landscape achieves World Heritage status
The United Nations Educational, Scientific and Cultural Organization (Unesco) has registered Ethiopia's Gedeo Cultural Landscape as an official World Heritage Site. The registration was announced on Sunday (September 17) at the 45th extended session of the World Heritage Committee currently under way in Riyadh, Saudi Arabia, in the presence of Ethiopian Minister of Tourism Nasise Chale.
Industry divided over major Tourism Equity Fund decision
Tourism associations are divided over Cabinet’s decision to approve reducing B-BBEE ownership requirements for the hotly-debated Tourism Equity Fund (TEF), from the originally proposed 51% black ownership to 30%. On September 13, Cabinet was updated on the settlement reached on the implementation of the fund, which had been delayed due to court action brought by civil rights organisations AfriForum and Solidarity.
Russian carrier boosts services to Indian Ocean Islands
Aeroflot has revealed plans to launch direct flights and expand its service to Mauritius and Seychelles. Flights to Mauritius will commence on December 23, on Wednesdays and Saturdays departing from Sheremetyevo using a Boeing 777. Tickets are already available for purchase. The airline last serviced the Mauritius route in the mid-1990s. The airline has announced an increase in flight frequency to Mahé, Seychelles, starting October 16.
High Court finds in favour of local airline vs SACAA
The Johannesburg High Court has found against the South African Civil Aviation Authority (SACAA) on a legal technicality in two ongoing cases brought by FlyCemAir and its CEO, Miles van der Molen, against the SACAA, relating to the airline's lengthy grounding in 2018 and 2019. The judgment was made in two related civil cases brought in 2021 - FlyCemAir and Van der Molen are suing the CAA for nearly R170 million (€8.3m) in damages.
New MD at E-Tourism Frontiers
E-Tourism Frontiers, a leading online tourism consultancy specialising in developing digital tourism strategies for global markets, announced its relaunch last week, following the death of its CEO and Founder, Damian Cook, in November last year. Taking up the role of MD, is Sarah Mathews, a global expert in online tourism with over 30 years of marketing and digital experience.
Breaking news: Air Belgium to axe flights
Air Belgium is to cancel all its scheduled flights from October 3 and is intending to file for court-authorised restructuring. The airline said its passenger operations were proving to be chronically unprofitable and it would from October focus solely on wet lease and freight services. It is reported to have asked the business court in Brussels to initiate judicial restructuring proceedings with a view to negotiating agreements with its creditors on its debt.
Investigation into weekend fires at Sun City/Manyane
An investigation has been launched into the root cause of two separate fires that affected accommodation establishments – Sun City’s Cabanas and Manyane Resort – in the North West Province over the weekend.
Booking increases minimal during Sho’t Left
As part of Tourism Month celebrations, South African Tourism held the Sho’t Left Travel Week at the start of September, with suppliers offering up to 50% discounts. Industry has, however, indicated that it did not lead to significant increases in bookings, with 86% of readers voting the week did not lead to a rise in bookings for their businesses. Only 14% said it had resulted in an increase in bookings. How strong is demand for golf tourism?
Development bank commits to continent’s tourism sector
The African Development Bank has reiterated its support to Africa’s tourism sector, one of the continent’s fastest growing areas.
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