Q: It occurred to me (and two other people I was just talking to) that Microsoft might be running a worldwide scam with their subcontracted tech support. When something bad happens to my computer (and I have Windows 10 and a Dell Inspiron), I call Microsoft technical support and get through to someone in India. It always costs $100 to fix something, and the people are constantly pushing me to buy a $150 annual support plan — which I can’t afford.
Q: Early last year I somehow got hacked. I believe it was when I placed an order for Glamour magazine online. A day after this, my credit card info was used in an attempt to buy a computer. I closed the account immediately and took steps to make sure all my passwords were changed. The funny thing is that when I placed the order I just didn’t have a good feeling. It was a legitimate web address, I double-checked, from a mailing I’d received from the magazine. Always trust your gut, yes!
Q: In a recent column you recommended using the cloud instead of a hard drive for backup. We have avoided the cloud because of security concerns, and the possibility that someone inadvertently or on purpose deletes/erases/corrupts our files on the cloud. Also, it requires that the internet be accessible to restore files, and access is not always available during natural disasters or just normal power outages. Do you have any other suggestions?
Muck Rack makes it simple to find people, tweets, or articles that mention any name, keyword, company, hashtag etc. We've compiled this guide to help you make the most of your search.
Selecting a term
Start searching tweets, articles from media outlets, articles mentioned in tweets, journalists'
names, titles and bios with some suggested searches:
Companies or Topics (e.g. iPhone, Microsoft)
Phrases (e.g. "cloud computing") — use quotes to keep the terms together
Twitter handles (e.g. @username) — returns those who have mentioned or replied to
Names (e.g. "David Pogue")
Hashtags (e.g. #sxsw, #london2012)
Bio details (e.g. vegan, Olympics, father)
Muck Rack's Advanced Search allows for many boolean operators.
Find results that mention multiple specified terms, use AND or
+. For example, ensure each result contains both Elon Musk and Mark Zuckerberg by
searching Musk AND Zuckerberg or Musk + Zuckerberg.
Use the operators OR or , to broaden your search when you'd like either of
multiple terms to appear in results. (This is the default behavior of our search when no operators
are used). For example, results will contain either cake or cookie by searching cake OR cookie or cake,cookie
Use NOT or - to subtract results from your search. For
example, searching Disney will yield results about the Walt Disney Company as well as Walt Disney
World Resort. To exclude mentions of Disney World, search for Disney -World or Disney
When using one of these operators with a phrase, enclose it in quotation marks. For example, you can
find results about smartphones excluding Apple's iPhone 4S by searching smartphone -"iPhone
Exact case matching or punctuation
If you're searching for a brand name or keyword that relies on specific punctuation marks or capitalization, you can
find results that match your exact query by adding matchcase: before the keyword you're searching for, like matchcase:E*TRADE .
Use parentheses to separate multiple
boolean phrases. For example, to find journalists talking about having fun in Disney World or
Disneyland, search for ("disney world" OR disneyland) AND fun.
An asterisk can be used to search for any variation of a root word truncated by the asterisk. For example, searching for admin* will return results for administrator, administration, administer, administered, etc.
A near operator is an AND operator where you can control the distance between the words. You can vary the distance the near operation uses by adding a forward slash and number (between 0-99) such as strawberries NEAR/10 "whipped cream", which means the strawberries must exist within 10 words of "whipped cream".