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Pollo Suarez

As seen in: McKinsey & Company, McKinsey on Consumer and Retail
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Articles by Pollo Suarez

How retailers can attract and retain frontline talent amid the Great Attrition

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By David Fuller, Bryan Logan Verified, Pollo Suarez, Aneliya Valkova
| McKinsey on Consumer and Retail
High attrition in retail is nothing new: annual employee turnover among frontline retail workers has been at least 60 percent for a long time. Retailers regularly face the challenge of replacing more than half of their store staff every year. But that challenge has grown amid record inflation and a continuing global pandemic: half of frontline retail employees are considering leaving their jobs in the next few months alone.
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Four ways to achieve pricing excellence in retail marketplaces

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By Thomas Kilroy, Angus McOuat, Emily Reasor, Pollo Suarez
| McKinsey & Company
Third-party marketplaces are a growing force within retail. From department stores to grocers to big-box electronics and home-goods brands, many leading major retailers have launched a marketplace (or put doing so on their strategic priority list). Amazon popularized a model where the retailer does not control the product assortment and its selection and pricing, but instead third-party sellers—a mix of manufacturers, distributors, and resellers—own these decisions on the retailer’s platform.
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