Prasant Prusty Founder

Do you recollect the recall of nearly 250,000 pounds of a frozen chicken strips entree product due to a consumer discovering a piece of plastic in one of the chicken pieces, as announced by the USDA FSIS on September 2nd, 2023? Although food manufacturing facilities often implement diligent foreign material contaminant detection and control protocols, recalls due to foreign materials continue to happen.

In 2022, more than 80% of businesses encountered at least one major supply chain disruption, while half experienced three or more, and supply chain disruption is anticipated to continue. Supplier management systems are instrumental in minimizing the frequency of disruptions through proactive risk assessment, streamlined communication and robust contingency planning, allowing organizations to maintain operational resilience and continuity in the face of unforeseen challenges.

Businesses often overlook the power of well-executed, competent complaint-handling systems in boosting business growth. Data from revealed nearly 70% of customers are more likely to stick with a company if their complaints are resolved, and this figure jumps to an impressive 95% if complaints are addressed immediately. Every company faces distinct operational challenges that can result in missed deadlines, product holds, supply chain disruptions and customer complaints.