Passing through her neighbourhood, I decide to surprise a friend. Stepping into her general practice that is constantly in demand and always overbooked, I am surprised when the receptionist says the doctor has just stepped out. Stepped out where? It's mid-morning, the waiting room is packed and, as far as I know, she doesn't do house calls. They can't (or won't) say. I leave, a tad annoyed. Later, I am relieved I kept my mouth shut. Shortly before me, a man had walked in.