Rebecca Kapes Osmon

Demand for social care services is growing, with more citizens around the globe displaced by political and environmental turmoil, as well as suffering economic disruptions related to the COVID-19 pandemic, surging inflation and housing scarcity. Social care services addressing fundamental needs are stretched to the limit. These new challenges and rising demand require social care providers to rethink how they deliver services, and what best practices and processes look like.

Governments rely on income assistance and social care services to protect their most vulnerable citizens. But around the globe, many social safety nets are fraying. The COVID-19 pandemic exacerbated homelessness and other economic disparities in many countries. In the face of rising costs and client expectations, agencies are reexamining how they and their partners can provide equitable, seamless, and effective social services.