Rishabh Jain on Muck Rack

Rishabh Jain

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Articles

Where to Put the Human in an AI Agent (It Is a Business Decision, Not a Technical One)

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By Rishabh Jain
| DEV Community
The first question people ask about an AI agent is "can it run on its own?" It is the wrong first question. The one that actually determines whether the project succeeds is quieter: where does the human sit, and what do they approve? At Shanti Infosoft we treat this as a business decision, not a technical setting. The model does not care where the human checkpoint goes. Your customers, your risk, and your team do.
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When Your Agent Calls the Wrong Tool: Making Function-Calling Reliable Enough to Ship

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By Rishabh Jain
| DEV Community
The first time we put an agent in front of real tools, it did something instructive. Asked to "refund the customer's last order," it called cancel_subscription instead of issue_refund. Both tools existed. Both were plausibly related to an unhappy customer. The model picked the wrong one and executed it with complete confidence. This is the part of agent engineering that the demos skip. Letting a model generate text is easy.
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Your RAG Agent Is Retrieving the Wrong Chunk: 5 Failure Modes We Fix in Production

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By Rishabh Jain
| DEV Community
A client called us last month with a simple complaint: "Our support agent confidently quotes the wrong refund policy." The model was fine. The prompt was fine. The problem was three layers down, in the part nobody demos: retrieval. The agent was pulling the wrong chunk of text and then reasoning beautifully over the wrong facts. This is the quiet truth about Retrieval-Augmented Generation (RAG).
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