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Richard Atherton

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As seen in: BBC Radio 5 Live, Apple Podcasts, LinkedIn, BBC, arXiv, InfoQ, Business Review Europe, Smart Customer Service, Festival Flyer, Carroll County Mirror Democrat

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Richard Atherton’s Biography

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BBC journalist, Senior Producer, BBC Radio 5live. Nolan and Livesey Progs. Up late. Often. My own views, not those of the beeb etc.

Articles

4 Ways Emerging Technology Is Transforming Call Centers

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By Richard Atherton Verified
| Smart Customer Service Verified
Call centers have seen radical change in the past few years since the COVID-19 pandemic. According to a study by McKinsey, remote work adoption in call centers increased from 20 percent to 30 percent pre-pandemic to 70 percent to 80 percent during the pandemic. Aside from remote work, more call centers are now focusing on self-service tools like chatbots to assist customers.
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[2305.10439] An Allocation Model for Attributing Emissions in Multi-tenant Cloud Data Centers

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By Richard Atherton Verified, Vasilios Andrikopoulos
| arXiv
arXiv:2305.10439 (cs) Download a PDF of the paper titled An Allocation Model for Attributing Emissions in Multi-tenant Cloud Data Centers, by Richard Westerhof and Richard Atherton and Vasilios Andrikopoulos Download PDF Submission history From: Vasilios Andrikopoulos [ view email] [v1] Fri, 12 May 2023 09:34:57 UTC (353 KB) Bibliographic Tools Bibliographic Explorer Toggle Bibliographic Explorer () Litmaps Toggle Litmaps (What is Litmaps?) scite.ai Toggle scite Smart Citations (What are...
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Cost of living: What's life like for UK children?

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By Richard Atherton Verified
| BBC Verified
Mackenzie's Story Mackenzie is 12 years old and lives in Blackpool. He comes from a big family and has seven brothers and sisters. Mackenzie spends a lot of time at a local hub - a place that supports him in keeping warm. He gets his clothes washed there, and his hair cut too. His mum Khristy also works there. Sometimes money can be a struggle for Mackenzie and his family and while there are jobs to do in every family, Mackenzie does a lot to help his mum.
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