Robert A. Lee

There is a particular kind of frustration that comes with logging an IT ticket. You submit the request, receive an automated acknowledgment, and then wait, sometimes for hours. The issue sitting between you and your work gets resolved eventually, but by the time it does, the momentum you lost is gone, and the confidence that it will go faster next time is not much higher.

Meta has appointed CRED founder Kunal Shah as the new global head of WhatsApp, a leadership shakeup that comes alongside the company’s $900 million investment in the Indian fintech startup. Quick Summary – TLDR: Meta has named Kunal Shah as the new head of WhatsApp, replacing longtime leader Will Cathcart. The appointment comes alongside a $900 million investment by Meta in CRED, giving it an estimated 20 percent stake.

A major outage on X left thousands of users worldwide unable to access the platform before services were gradually restored. Quick Summary – TLDR: X experienced a widespread outage affecting users across multiple countries, including India. More than 30,000 users reported issues with the platform, according to outage tracking data. Users faced problems loading feeds, accessing timelines, using search, and opening the app and website.