Roger Beaudoin

365 episodios Tips, tools & resources to help restaurant owners and managers Rock Their Restaurant! Engaging conversations with industry leaders and fellow restaurateurs. Tips, tools & resources to help restaurant owners and managers Rock Their Restaurant! Engaging conversations with industry leaders and fellow restaurateurs. 10 NOV 2023 368.

Spirit, Soul & Passion are evident in a truly great restaurant. You know it the moment you walk in the door. The way you are greeted and made to feel welcome… the sights, sounds and smells that build anticipation. These are just the surface elements, but it’s the mission statement, the foundation and inspiring leadership that truly create greatness. This episode so moved me.

I ran restaurants successfully for 20 years and the absolute cornerstone of my guest experience was training… daily training. I’m talking about the importance of pre-shifts and the training that should happen in every restaurant, every day before the doors open for business. Most restaurants train their staff only on the basics of each job. A host greets & seats the customers, bussers clear tables and waitstaff take orders. It’s been done like this for 100 years, but I’ve always wondered why.