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Ryan Falkenberg on Muck Rack

Ryan Falkenberg

As seen in: Business Report, Cape Argus, Independent Online, Bizcommunity, Memeburn, Business Day, Daily News, STAR, ITWeb, IT News Africa and
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Articles

How AI agents are fixing scheduling headaches for businesses

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By Ryan Falkenberg
| techsmart.co.za
By Ryan Falkenberg, CEO, CLEVVA For certain kinds of businesses, such as hairdressers and restaurants, scheduling appointments is relatively simple. You find an open slot on the website and fill out your personal details. Alternatively, you call reception and whoever answers the phone will do the same thing for you. But for many other businesses, scheduling is an enormous headache.
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Exclusive | Gmail’s AI Search: Game-changer or a privacy nightmare?

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By Ryan Falkenberg
| Bizcommunity Verified
2 days7 days30 daysBy Industry Show more Advertise your job vacancies Recently Google unveiled its new AI-powered Gmail search feature for faster and more relevant email retrieval and potentially sparing users from inbox overload, but concerns about data handling and privacy persist. Is Gmail’s AI Search a game-changer for users or an invasion of privacy?
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How digital BPOs can unlock AI-driven efficiency

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By Ryan Falkenberg
| ITWeb Africa Verified
As organisations grow, the pressure to maintain the service levels that led to their growth increases. Delivering effective customer service at scale requires specialist skills – skills that are not core to many companies. As a result, a lot look to contact centre specialists to perform this function on their behalf. These business process outsourcers (BPO) are highly skilled at running very efficient servicing centres at a lower cost than a non-specialist business can achieve.
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