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Articles

69% of Consumers Prefer Chatbots For Quick Communication with Brands

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By Mathew Sweezey, Salesforce Salesforce, Tim Wu
| Salesforce Blog
The new consumer mandate is speed, and a brand new joint project between MyClever, Drift, Salesforce, and SurveyMonkey Audience has just found chatbots as fulfilling this very need. In the State of Chatbots 2018 research, it was found consumer feel chatbots are 35% better at answering both quick, and complex questions than applications. Furthermore: This need to provide fast service 24/7 isn't just a millennial mandate either.
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3 Ways Hospitals Are Using the Internet of Things to Improve Patient Care

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By Charlie Isaacs, Tim Wu, Larry Alton Verified, Salesforce Salesforce
| Salesforce Blog
If you or a loved one has undergone medical treatment recently you are probably aware of some of the cool new devices that help perform diagnosis and treatment. You may not be aware, however, that some of these devices are connected to the Internet and have become an important part of the Internet of Things (IoT) ecosystem. How exactly does connecting MRIs, a CT Scanner, or lab test equipment in this way improve patient care? Here are three benefits: 1.
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