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Sean Reid

As seen in: Intercom
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Articles

The new product introduction process: How to make sure your Agent is ready every time you ship

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By Sean Reid, Sêan Reid
| Intercom
When you work at a company that’s constantly shipping new product features, keeping your knowledge base up to date can be a challenge. When you’re using an AI Agent, the consequence of having an out-of-date knowledge base is high. It means every time the product team ships a new feature and customer questions start to land, the Agent doesn’t have the information it needs to answer.
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