Shalinder Bakshi

A digital workforce will drive the government of the future, but how can you build workers’ skills at pace? Transformation is gathering momentum across the public sector as governments and other public organizations seek to unleash the power of technology to give citizens a fast, simple and satisfying experience. But they can’t do this without a highly skilled and motivated workforce that’s comfortable working with digital technology and data, to understand and adapt to changing...

Given the pace of change, workforce planning must adapt to ensure that governments can identify future skills gaps and devise strategies to access resources, internally or externally. Old roles will become redundant as new ones constantly emerge: 10 years ago, who had heard of data ethicists, information security analysts or user experience designers?

1 Chapter 1 Delivering the promise of the digital state The challenge: building digital talent that enables citizen centricity. The rapid shift to digitalization during the pandemic gave a tantalizing glimpse of just what is possible when governments empower their workforces to experiment with bold new approaches.