Jalal Alhamrawi and his family have lived in Surrey, B.C. for nearly 10 years and are still waiting to be accepted as permanent residents of their new country. Their lives — his wife, Nada Chahade, and their six children — have been suspended between a rejected refugee claim, a removal order and immigration applications that they say have been “lost” somewhere along the way. “We’ve been waiting from 2017 to 2026 with no decision,” Alhamrawi said.