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Silpan Patel

As seen in: Amazon Science
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Articles

From unstructured communication to intelligent RAG: Multi-agent automation for supply chain knowledge bases

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By Yao Zhang, Zaixi Shang, Silpan Patel, Mikel Zuniga
| Amazon Science
Supply chain operations generate vast amounts of operational data; however, critical knowledge—such as system usage practices, troubleshooting workflows, and resolution techniques—often remains buried within unstructured communications like support tickets, emails, and chat logs.
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