Sneha sharma

For much of the past two decades, conversations with global enterprises were primarily asked about scale and cost. Today, the same enterprises are asking a different set of questions — not about how many roles can be moved, but about which critical capabilities can be built, owned, and evolved from a GCC over the next decade.

For years, the narrative surrounding Global Capability Centers (GCCs) in India followed a predictable script: cost arbitrage, talent pools, and execution engine. But a recent LinkedIn pulse check by Nasscom Insights reveals a more nuanced, evolving story about where the true nerve center of global business resides. The poll asked a critical question: Are GCCs in India becoming the new Nerve Center for HQ decisions? The results offer a fascinating reality check for the industry.

Step into any glass tech park in Bengaluru or Hyderabad, and you’ll find a term dominating the corporate lexicon: the Global Capability Center (GCC). India now hosts over 2,100 GCCs employing nearly 2.36 million professionals. The prevailing narrative proclaiming the traditional back office is gone.