Solving the

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Steven Babitch (DSGN ’07) is a practitioner of human-centered design, which means he specializes in cultural translation: He walks into big, complex organizations that are struggling to understand the people they serve—from United Airlines to the Mayo Clinic and the Federal Bureau of Investigation—and works with them until the lightbulb turns on. Then he builds the path forward. Babitch, 47, honed his craft as a graduate student at Illinois Institute of Technology’s Institute of Design.