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Implementing Team-Based Care - STEPS Forward

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By Ann Lindsay, Stanford Coordinated Care, David Lautz
| stepsforward.org
Forest View Pediatrics in New Berlin, WI, has helped their community raise and nurture kids for three generations. In 2013, several changes contributed to dissatisfaction among the practice’s providers, patients and their families. First, going live on EPIC introduced major confusion and inefficiency. This was compounded when the group simultaneously began a 20-month process of becoming recognized as a patient-centered medical home.
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