Suzanne Padmore

Burges Salmon are most popular: within Employment and HR, Technology and Energy and Natural Resources topic(s) in United Kingdom AI is reshaping the pensions industry already and is likely to only continue to do so over the coming years. This is already happening in respect of pension scheme complaints from members (“IDRPs”) – with administrators, trustee boards and where necessary employers dealing with IDRPs that appear to have been drafted by AI.

On 11 August 2026, the Financial Ombudsman Service (“FOS”) published its policy statement on “Modernising the Redress System”, confirming reforms that are likely to have a significant impact on how complaints are investigated, dismissed and determined. The reforms focus on three key areas: The introduction of a registration stage, Amendments to the dismissal framework, and Changes to the “fair and reasonable” test.

The Department for Work and Pensions (DWP) has published its  on amendments to the Occupational and Personal Pension Schemes (Conditions for Transfers) Regulations 2021 (the ‘Transfer Regulations’). The proposed amendments are aimed at both further protecting pension savers and alleviating some of the governance burden in areas where the prior regulations have been applied narrowly in practice.