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Articles by Sylvain Roy
AI Visibility Index 2026 Ranks Top Airlines and Hotels by Citation Share in AI Engines Original
In Brief: A new industry study finds that airline and hotel brands with strong earned media and third-party authority are cited more often by AI engines than those that rely on loyalty programs or paid advertising, signaling a shift in how travelers encounter brands during their research.
Amadeus Report Finds Technology and Team Alignment Key to Hotel Sales Performance
In Brief: Global hotel and venue sales leaders report that improving lead quality and standing out amid increased competition are the primary challenges for group and corporate sales growth in 2026, according to new research by Amadeus. Amadeus Report Finds Technology and Team Alignment Key to Hotel Sales Performance - Image Credit Unsplash+ Amadeus released findings from its Global Hotel Sales Leader Insight Report, which surveyed more than 315 hotel and venue sales leaders worldwide.
Humanoid Robots Could Reshape Hotel Housekeeping Operations
In Brief: A San Francisco startup’s deployment of a humanoid robot to clean a consumer apartment may offer an early glimpse into how robotics could eventually reshape hotel housekeeping operations, labor models, and guest service expectations across the hospitality industry.
Expedia Reports Domestic Travel Rises, Hotel Prices Fall in Key International Destinations for Summer 2026 Original
In Brief: Summer 2026 travel is marked by a notable rise in domestic tourism, declining hotel prices in select international destinations, and increased interest in travel tied to live events and popular media, according to Expedia Group’s latest trends report.
Standards, Not Sentences: How to Make Agentic AI Work Across Travel - By Sylvain Roy Original
In Brief: Sylvain Roy discusses the potential of agentic AI in the travel industry, emphasizing the need for standardization over individualized solutions to ensure seamless integration and optimal functionality across various platforms.
U.S. Hotels Report Year-Over-Year Gains in Occupancy, ADR, and RevPAR for Week Ending May 16
The U.S. hotel industry reported positive year-over-year performance for the week ending May 16, 2026, according to CoStar data. Nationwide occupancy reached 68.2%, a 1.5% increase from the comparable week in 2025. The average daily rate (ADR) rose 3.9% to $173.01, and revenue per available room (RevPAR) increased 5.4% to $117.93. Among the Top 25 Markets, Orlando recorded the highest increases in occupancy, up 13.3% to 71.0%, and RevPAR, up 23.7% to $149.38.
Standards, not sentences: How to make agentic AI work across travel
Travelers increasingly trust AI-powered systems to research and recommend trips. They may soon allow agentic systems to complete transactions on their behalf. Having grown used to end-to-end, intuitive digital experiences in other areas of their lives, consumers now expect the same in travel. Many no longer think of a trip as the sum of its discrete parts (flight, hotel, mobility, and experiences) but expect AI to understand and manage the entire end-to-end journey.
Opinion: Lack of post-care options creates 'bottleneck' in hospital beds
Article content Winter brings inevitable pressures to our health-care systems, often exposing underlying vulnerabilities. Referrals for psychological services peak, and cold weather forces people indoors, creating ideal conditions for the spread of respiratory viruses in schools, workplaces and shelters.
Opinion | More people turning to private mental health care
It’s been three years since we first began to hear about COVID-19, and so much has changed from a mental health perspective. The publicly funded health system’s ability to respond to the increasing mental health needs has been confronted by ongoing health human resources challenges. Yet, mental health professionals continue to be busier than ever. Ontarians are doing what they can to access care, even if it means paying out of pocket for desperately needed services.
Opinion | More people turning to private mental health care
It’s been three years since we first began to hear about COVID-19, and so much has changed from a mental health perspective. The publicly funded health system’s ability to respond to the increasing mental health needs has been confronted by ongoing health human resources challenges. Yet, mental health professionals continue to be busier than ever. Ontarians are doing what they can to access care, even if it means paying out of pocket for desperately needed services.
CHSLD : le gouvernement s’éloigne de sa promesse
Dans le contexte du vieillissement de la population québécoise et de l'offre de services publics insuffisant, l'État compte sur le secteur privé. Cette contribution doit cependant reposer sur des règles, comme c'est le cas, des établissements privés conventionnés (EPC) en plus d'insuffler de la compétition externe au secteur public. En absence de telles règles on assiste à des dérives comme les CHSLD Herron, Manoir Liverpool, etc., qui reposaient sur des contrats à bas revenus.
Réformes libérales en santé à revisiter sans tarder
Depuis le début janvier 2020, le Gouvernement du Québec est le plus souvent en réaction sur ses décisions pour lutter efficacement contre la COVID-19 (Transferts inopportuns, accès aux masques, mobilité du personnel, interdiction des proches aidants, absence de gestion de proximité, retard d'utilisation des tests rapides, ventilation peu considérée, etc.). On analyse beaucoup de choses sur la base des sondages et d'intérêts essentiellement partisans.
Repensons sans tarder la gestion de la pandémie
Le système de santé québécois a été très fragilisé par des réformes libérales sans ménagement ni nuance partout au Québec (centralisation du pouvoir décisionnel, perte de la gestion locale, mobilité obligatoire sur des territoires immenses, bureaucratie qui asphyxie la rapidité d’action). Nos établissements nous ont habitués aux débordements en période estivale, lors du temps des Fêtes et souvent en janvier. Ajoutons maintenant la COVID-19, la grippe, la gastro, etc.
Repensons sans tarder la gestion de la pandémie
Le système de santé québécois a été très fragilisé par des réformes libérales sans ménagement ni nuance partout au Québec (centralisation du pouvoir décisionnel, perte de la gestion locale, mobilité obligatoire sur des territoires immenses, bureaucratie qui asphyxie la rapidité d’action). Nos établissements nous ont habitués aux débordements en période estivale, lors du temps des Fêtes et souvent en janvier. Ajoutons maintenant la COVID-19, la grippe, la gastro, etc.
Opinion | Ontario has an opportunity to radically change mental health support Original
By Sylvain RoyContributors Karen Milligan Wed., Oct. 20, 2021timer3 min. read Ontario’s mental health system has reached a tipping point. Our fragmented services have been leveraged to maximum capacity and need urgent attention. If the federal government follows through on its election commitment to send dedicated funds to provinces to improve mental health, Ontario can make real change in the way it supports its residents’ needs, but we need a major shift to get it right.
Opinion | The COVID-19 mental health pandemic is leading to soaring demand and longer waits for psychological services
By Sylvain RoyContributors Julie Goldenson Fri., April 2, 2021timer2 min. read COVID-19 is having a profoundly negative impact on many Canadians’ well-being. We are now in the throes of a third wave. The vaccine rollout has been slow compared to the swift spread of new variants, leaving people with a sense of fear. Numerous reports highlight that women, parents, seniors and their caregivers are suffering disproportionally, as are minority individuals and people from already marginalized communities.
Supporting patient and clinician mental health during COVID-19
OtherPractice Via trauma-informed interdisciplinary systems Dillon Browne, Sylvain Roy, Marjory Phillips, Sandy Shamon and Michael Stephenson Canadian Family Physician July 2020, 66 (7) e190-e192; The swift spread of coronavirus disease 2019 (COVID-19) across the globe has challenged health service providers in unprecedented ways.
Supporting patient and clinician mental health during COVID-19 via trauma-informed interdisciplinary systems
The meteoric spread of COVID-19 across the globe has challenged health service providers in unprecedented ways.
Opinion: Farmer to farmer: Making a difference
It is easy to feel that the COVID-19 pandemic has brought life to a standstill. But life does carry on. Every day, the news is full of stories that illustrate the innovative solutions that individuals and organizations are adopting to adapt to this challenging environment—and when needed, to fulfill their missions.
Opinion: A clear win: Agricultural aid investments yield economic benefits for United States
Home » Opinion: A clear win: Agricultural aid investments yield economic benefits for United States Every year across the United States millions of people take a major step to protect their health and wellbeing by making the wise decision to get inoculated against the potentially severe effects of influenza. In the worst cases, flu can result in hospitalization and even death. The vaccine costs very little relative to that risk, and the return on investment is substantial.
Opinion | When cuts to mental health hurt what matters most
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Opinion | When cuts to mental health hurt what matters most
As most parents know, life can be hard sometimes. We try our best to balance our work and family lives and make every effort to give our kids the tools they need to succeed. Some children have greater needs than others. These children need exceptional teachers, who in turn often need the support of speech-language pathologists, social workers, and school psychologists to maximize the learning experience of their students. What happens when children need more than what is provided?
Opinion: International development benefits donors and beneficiaries alike
International development efforts designed to drive economic growth through agriculture generate a wide range of benefits for populations in less developed areas of the world. These projects have transformed local economies in some of the world’s poorest regions—reducing hunger, increasing food security, creating jobs and laying the groundwork for a better future for millions of people.
Opinion: Economic Contributions of International Agricultural Development
Today the world is more interconnected and interdependent than ever. And yet one in nine people around the world go hungry every day. Food security is more than a nation-by-nation concern. Through investments in agriculture development programs in emerging and developing economies and a sustained global commitment we are making progress towards eliminating hunger but more needs to be done. The United States has one of the most advanced agricultural systems in the world.
Global development initiatives - why it matters
Having spent most of my professional life in international development in countries across the globe, I’m frequently asked - why should the United States invest in supporting global development while we are facing many urgent needs domestically? How do we justify spending money abroad to address the world’s food security needs when so many pressing issues need to be addressed within our own country?
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