A generative agent that skips questions, goes off-topic, and can’t find its way back creates a bad user experience, incomplete data, and a pipeline that’s difficult to rely on. When we built a sales qualification agent using Agentforce, we ran into this challenge. Our first version, built on Agentforce Builder, performed well in structured testing. In the field, however, we found that it occasionally fell short. Questions were skipped. Leads went off-topic, and the agent couldn’t get back on track.
