Uri Bram on Muck Rack

Uri Bram

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Editor at Large, The Browser

I confess, I hardly Twitter. I'd love to hear from you at uri@uribram.com. My (very occasional) newsletter: eepurl.com/_jmAv

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@UriBram — 401 followers, 345 tweets

@VirginAtlantic @Delta Thanks BM, I have emailed Customer Relations, but would love to get your own view of the situation: how do you feel about Delta's handling of this issue? What would Virgin do if one of its flights was delayed by 3.5 hours on the airline's responsibility?
@VirginAtlantic @Delta Sure, happy to email them. How do you feel about @Delta's handing of this issue though? Do you think it enhances or harms Virgin's standing with customers?
@Delta @VirginAtlantic @VirginAtlantic, you have an excellent reputation for flight timeliness and customer service. Are you happy with how your partner @Delta is dealing with this issue?
@Delta I am aware that Delta is not *obliged* to offer EU compensation, since it is not an EU-based airline; my point is that I booked a @VirginAtlantic flight, and in the same situation Virgin would have compensated me appropriately, while @Delta has not
@Delta It's absolutely an offer that you're ABLE to extend -- perhaps you don't wish to, but you're certainly able. Is $100 in travel vouchers the maximum compensation you have ever offered any customer for a 3-4 hour delay caused by airline error?
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