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Articles by Ursula Ringham
Learning transformation: A people-centric approach to workplace change
As people and technology evolve, our outdated views of the relationship between the two require an update. Enter learning transformation, an approach that puts people at the center of advancement. Imagine the power of change that does not happen against the grain, but instead invites participation in a way that changes the entire workforce, one person at a time.
Corporate sustainability: How to make sustainability profitable and profitability sustainable
Successive lockdowns and the slowdown of the world economy over the last 18 months put a sharp focus on global and corporate sustainability. We marveled as skies cleared, commuter traffic waned, and wildlife thrived in previously out-of-bounds urban areas. We worried about the environmental impact of masks littering our streets and the return to disposable coffee cups.
Key Takeaways and Predictions
What did your business learn from a year of unprecedented disruption that saw shifting customer expectations, disrupted supply chains, market uncertainty, and a rapid switch to remote working? How quickly were you able to respond? And what can you do now to help your business regain and accelerate its growth trajectory? After watching the SAPPHIRE NOW Midmarket keynote, I spoke with several industry experts to hear their predictions for 2021 and beyond. You can watch the discussion here.
After Tumultuous Year, Finance Orgs Finding Forward in Cloud
After a year of turmoil and great challenges, it’s time for finance organizations to think about the way forward and how to get there. As many countries slowly wind their economies back up and businesses move from survive to thrive, this is a tremendous opportunity to reshape the way finance works to stay agile, make quicker decisions – and get even closer to customers’ needs.
Reinventing Experiences to Help Employees Do and Be Their Best
Over the last tumultuous year, the organizations who succeeded focused on their people. The value of the internal employee network took center stage as companies empowered their workforce by enriching their employee network in new ways, wherever those employees were. And no wonder. Your employees are the heartbeat of your organization. They define what you sell, what you spend, and what profits you see. And when opportunities and crises arise, it’s your people that make the difference.
SAPPHIRE NOW Procurement & Supply Chain: Key Takeaways
The COVID-19 pandemic disrupted global supply chains, exposing the fragility of business models and the importance of digitalizing procurement and spend management across all categories. And at the center of the action was the procurement and supply chain leader who helped keep the lights on for many organizations: SAP.
IT priorities: Data privacy, cloud, digital transformation
Many businesses are finding it difficult to keep pace with rapidly changing technology, but we learned quickly in 2020 that organizations which invested in digital business processes had the edge in adapting to constant disruption. “Digital transformation is here to stay and you really need to adopt it.” – Mickey Rizza, Program Vice President, Enterprise Applications and Digital Commerce, IDC.
Digital Transformation in Industries: The Race is On
From boarded-up retail outlets to depressed demand for chemicals and refined products, 2020 was a wake-up call for many industries. Organizations had to deal with a head-spinning volume of turbulence in the past 12 months. One crucial lesson was that yesterday’s best practices simply cannot meet today’s business needs. After the SAPPHIRE NOW Industries track day, I gathered experts together for a livestream to share their thoughts on the track sessions and what trends they’re seeing for industries.
SAPPHIRE NOW keynote: Chasing zero, with eye on the future of business
SAPPHIRE NOW wowed the world with their virtual kick off. Featuring Christian Klein, Julia White, Paige Wei-Cox, and Hasso Plattner during an insightful, action-packed keynote, SAP proved once again why it’s a powerhouse among tech giants – the keynote wasn’t just a vision for SAP; it’s a roadmap for the future of business. Following the keynote, I spoke to several thought leaders in our After Party series that spans the timeline of SAPPHIRE NOW, June 2-10.
Tales From Tech Unknown: Extraordinary Stories From Tech Leaders
15-August-2019 | Digital Economy | Hyperconnectivity Tales From Tech Unknown: Extraordinary Stories From Tech Leaders Ursula Ringham The future of business is as much about human beings as it is technology. It will take inspired leaders with a vision for the future to lead businesses through digital transformation and beyond. Meet the people behind the technology On the Tech Unknown Podcast, we talked with a few of these leaders about technology, change management, and more.
Excellence Breeds Excellence: A Q&A With HR Guru Sharlyn Lauby
This is Part 5 of the series: “Transforming Your Enterprise for the Experience Economy“ It’s easy to see the impact front-office employees have on the customer experience. From fielding customer service requests to one-on-one sales conversations with potential buyers, your front-office team members are on the front lines of service and experience. But what about those working behind the scenes? Make no mistake, all employees – front end or back end – leave their mark.
Hyperconnectivity
Blockchain In Chemicals: An Occam’s Razor Problem? Learn More Industry Innovation Fuels Collaboration: Oil and Gas Giants Come Together to Make A Bold Move to Public Cloud Learn More The Potential Of Blockchain For Improving Your Business Model Learn More Machine Learning And Data Privacy: Contradiction Or Partnership?
How To Break Down The Barriers To A Better Customer Experience: A Q&A With CX Expert Dan Gingiss
This is Part 3 of the series, “Transforming Your Enterprise for the Experience Economy.” Pop quiz, enterprise business leaders: Which team or department is responsible for customer experience? Here’s a hint: Think beyond department borders. Sales. Customer Service. Marketing. Logistics. IT. Finance. Delivering incredible customer experiences in today’s experience economy is a team sport. Each and every area of the enterprise is customer-facing in some way, shape, or form.
How To Build A Customer-Centric Supply Chain: A Q&A With Data Mastermind Kirk Borne
This is Part 2 of the series “Transforming Your Enterprise for the Experience Economy“ Consumer demands and preferences have always driven how, when, and what products businesses deliver. But for much of modern history, “giving the people what they want” has been more reactive than predictive.
Learn How To Solve The Experience Equation With The Right Technology And The Right Strategy
Learn How To Solve The Experience Equation With The Right Technology And The Right Strategy Ursula Ringham It’s the customer’s world. Businesses have to compete just to earn their part in it. Navigating these new power dynamics has put pressure on every essential area of business to adapt and shift to a customer-centric approach. However, many of today’s businesses lack the data and insights needed to change their people, process, and technology to meet customer demands and exceed expectations.
#TechUnknown Video Series Explores Technology Innovations
Are you up-to-date on the latest technologies disrupting the business world — technologies like artificial intelligence, Internet of Things, cloud platform, blockchain, and Big Data — and how they are turning companies into intelligent enterprises? Do you know who is using what and how it is helping them survive in their digital transformation quest? Businesses that don’t adapt to this new digital reality risk being left behind.
The Power Of Connections
Let’s face it. I’m a confirmed extrovert. For those of you who know me, that was a “duh” statement. I can’t help myself. Last weekend, my husband and I flew to Portland, Oregon. Before we boarded the airplane, I looked at our seat assignments. Once again, I was in the middle row. And my husband had the window. My husband is 5 inches taller so I couldn’t really suggest he take my seat. His response? “But you love to talk to people.” Of course I do. I have a natural curiosity to understand a person’s story.
Be A Catalyst of Change For Your Business
This year, we’re road tripping across North America with industry experts to explore what matters most to growing businesses. We’re calling this program Catalyst. These are authentic conversations with thought leaders on how to better manage your business, empower your people, engage your customers, and improve your decision making. No matter what stage your business, we’ll have practical advice on how to innovate and grow.
Have You Checked Out The Growth Matters Network?
The Growth Matters Network, is a vibrant community for small and midmarket business topics. It’s a place to learn, share, and connect with others who – just like you – are determined to grow and transform their businesses. It’s all about sharing and engaging! This thought leadership community is designed to unite you with people who have common interests on what matters most when growing a business. Share your stories. Engage on ideas. Get perspective on best practices and lessons learned.
Digital Transformation And The SME
We live in a digital world. A world transforming not only our society but also our economy. Interactions between humans and machines are changing the way we live and work. In the midst of this digital revolution, small agile firms hold the key to rethinking structures and processes to challenge business norms.
Giving Back to the #NextGen - SAP Blogs
In the heart of Silicon Valley, a rare jewel exists–the Emma Prusch Farm Park. 43 acres bequeathed to the City of San Jose in 1962 to support Emma’s wishes that a rural country atmosphere remains for future generations, but the park needs help to maintain the land.
5 Ways To Use Live-Streaming Video At An Event
The type of content we consume is changing. Everyone wants to capture those “in-the-moment” conversations. Today, the best stories are being told through live-streaming video. Live streaming isn’t new, but its accessibility to the masses through social media is. Anyone can become a live broadcaster: Just pick up your phone, aim the camera at your subject, and live-stream your video through Facebook Live, Periscope, or Blab.
Making Real-Time Business A Reality
Rapid development of Big Data applications is quickly making real-time business a necessity for large and small businesses alike. Enterprise companies like Adobe, EMC, and ConAgra, along with smaller firms like consumer products companies Florida Crystals and Maple Leaf Foods, have successfully incorporated real-time data into their operations. During this year’s Super Bowl, SAP played host to a live-streaming virtual event, #SB50Disrupt.
SMBs: Leverage New Technology For Maximum Impact
Technology opens up many opportunities for small and midsize business (SMB) owners to grow, serve their customers better, and ultimately raise more revenue. SMB owners must use technology to keep up with their competition or they risk being left behind. During the recent Super Bowl, SAP hosted a live-streaming virtual community event, #SB50Disrupt, that reached millions of people around the world.
2016 Predictions For The SMB
For small and midsize businesses, 2015 was the year of digital transformation, enabling SMBs to compete on the same playing field as larger enterprises. As we finish out the year, we thought we should gain insights about what SMBs can expect and prepare for in 2016. SAP’s monthly TweetChat, #SAPSMBChat, is an interactive discussion on Twitter designed to help small or midsize business owners build a simpler path to growth.
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