Viraf Avari

Transport organisations are under significant pressure to deliver results - whether it’s scrutiny over value for money, the drive to net zero, or rising expectations from users. At the same time, rapidly developing technology is reshaping what’s possible. From improving back-office efficiency in procurement and finance, to optimising routes, maximising network capacity and anticipating user demand, technology offers significant potential.

Large-scale transport programmes are becoming more frequent as governments around the world see the chance to boost economic growth by investing in new infrastructure. In the UK, for example, analysis suggests that the Planning and Infrastructure Bill could boost the economy by as much as £7.5 billion over the next 10 years. But the grander the vision, the greater the complexity.

Customer satisfaction is at an all-time low for many organisations. Some sectors have been impacted worse than others, with transport faring among the three worst performers in the UK, according to recent research. Against this context, the growth of AI technologies poses opportunities for transport organisations to deliver improved reliability, safety and more personalised services to help improve satisfaction.