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WFH Alliance

As seen in: Call Center Times
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Source for Call Center and Call Centre News, Leads, and Outsourcers

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By Jeremy Hyde, WFH Alliance
| Call Center Times
By Jeremy Hyde President, WFH Alliance When we gathered in St. Paul this June for the WFH Alliance Leadership Summit, one thing became clear very quickly: contact center leaders are facing no shortage of change. AI continues to reshape our work. Employee expectations continue to evolve. Leaders have their hands full trying to balance operational performance, employee experience, and customer expectations.
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