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Articles by Will Moxley
How AI and a changing rental market will shape property management in 2024 Original
Two complex factors are set to transform the rental market in 2024, creating new challenges and opportunities for property managers. The first is the ongoing impact of artificial intelligence (AI) tools, which if deployed effectively provide an opportunity for property managers to increase operational efficiency and unlock business intelligence. The second is a more competitive rental market, driven by record-high construction of multifamily rental properties.
3 Ways Property Tech Is Creating Better Resident Experiences
Today, tech-savvy consumers arguably hold the upper hand in shaping businesses’ digital services. This is particularly true among the myriad companies with an extensive digital footprint. The rental market, which also faces headwinds in the form of lower demand and rising vacancy rates, is no exception, with the pendulum recently shifting toward residents. It’s now cheaper to rentthan buy in nearly every U.S. market.
Council Post: The Link Between Inefficiency And Staffing Hurdles: How Technology Can Help
Will Moxley is SVP, Product at AppFolio Inc. Business leaders continue to face operational efficiency and staffing challenges. The job market remains favorable for workers despite economic headwinds, making hiring and retention a priority for many organizations. Meanwhile, some organizations lose up to $1.3 million a year due to inefficient processes. These broader business challenges are magnified in the affordable housing management space.
Property Managers Must Prioritize Operational Efficiency To Navigate Today’s Economy
A mix of record inflation, a potential recession, and a leveling of pandemic-era rent increases has forced a shift in how property managers operate. Creating new efficiencies will become the differentiator, allowing managers to deliver value by controlling expenses, increasing margins, and delivering a better customer experience.
Council Post: Three Trends Driving Proptech Innovation—And What Other Businesses Can Learn
Will Moxley is SVP, Product at AppFolio Inc. For most industries, innovation is driven by a combination of technological advances and larger global trends, and this is particularly true of the residential property management industry. The rental market continues to be shaped by economic, social and technological trends, both in terms of business challenges and resident demand.
Council Post: To Solve A Broken Tech Stack, Choose A Reliable Foundation To Build Upon
Will Moxley is SVP, Product at AppFolio Inc. The real estate industry’s rapid digital transformation brought on by the pandemic exacerbated an issue that has long plagued property management companies: fragmented tech stacks. This can lead to poor experiences for both residents and employees. Recently, we got a data-backed understanding of this problem.
Council Post: How To Set Up A Successful Integration Strategy
Will Moxley is SVP, Product at AppFolio Inc. Before our world was as interconnected as it is today, businesses could get by with a mix of digital tools and analog systems, or small stacks or constellations of tools that performed a few crucial functions like email and bookkeeping. Today, businesses need active social media accounts, websites to take inquiries and show customers who they are, video conferencing tools and secure databases, not to mention tools to meet their industry-specific needs.
Council Post: Evolving Your Tech Stack For A Winning Customer And Employee Experience
Will Moxley is SVP, Product at AppFolio Inc. Technology has allowed businesses to make customer experiences easier, more convenient and more personal. Business leaders have shown that they’re excited to see these innovations employed across any industry, regardless of business size or specialty.
New RingCentral Video meetings solution makes it faster to join, easier to collaborate
RingCentral News RingCentral Solutions The launch today of RingCentral’s new browser-based video meetings solution, RingCentral Video, emphasizes our recognition of the growing need for faster, more intelligent collaboration among teams that are increasingly working from home.
How Winning Companies Capture Above-Market Growth
I always ask myself why I enjoy working on sales topics so much. I think it's because in sales you can’t hide from your results and your results are what drives growth in your company. However, market trends are changing how companies get those results. Uneven growth rates, sophisticated buyers and the tidal wave of digital technologies are all changing how customers buy and how companies sell.
How to Drive Sales Growth in an Age of Uncertainty
In a world of real-time data and the expectation of instant results, sales leaders face a ton of pressure to meet and exceed goals. Fortunately, there are proven best practices to drive consistent sales growth in today’s fast-changing business world.
Sales Expert Tips to Solve Your Social Selling Challenges
78% of salespeople using social media outperform their peers, according to Forbes. We know that the most successful salespeople are leveraging social to create a competitive advantage; yet, many reps still struggle to achieve the desired results.
3 Things Impacting Lead Conversion in the Communications Industry
Over the last few years the telecom market has experienced a drastic shift in how it needs to operate. Communications Service Providers (CSP's) are facing fierce competition from their legacy carrier rivals and from new over-the-top entrants that have established loyal customers bases. However, the biggest hurdles to overcome come from within. Traditional operations have led to a major disconnect between marketing and the sales channels.
How Sales Leaders Can Spend More Time Selling
Do you remember the first time you went to a hotel room that had an in-room coffee maker? I do—it was nearly 25 years ago, when I was trainer for a seminar company called CareerTrack (anyone remember them?). I didn’t even drink coffee at the time, but I made it, because it was so cool. Today, if you stay at a hotel that doesn’t have a coffee maker, you think, “What is wrong with this place?” What happened? You got spoiled. Your expectations are now higher.
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